Customer Support | E-commerce Operations | Customer Success Specialist | 10+ Yea

Overview

Looking for full-time work (8 hours/day)

at $9.93/hour ($1,920.00/month)

Bachelors degree

Last Active

July 24th, 2026 (yesterday)

Member Since

May 12th, 2017

Profile Description

I am a dedicated Customer Support and E-commerce Operations Specialist with over 10 years of experience working remotely with international companies across e-commerce, SaaS, gaming, healthcare, and data management.

Throughout my career, I have helped businesses deliver outstanding customer experiences by providing professional email, chat, and phone support, resolving customer concerns, improving support processes, and ensuring efficient day-to-day operations. I take pride in communicating with empathy, solving problems efficiently, and building positive relationships with customers.

My experience includes customer support, order management, refunds and dispute resolution, CRM management, quality assurance, data management, reporting, executive assistance, and team leadership. I have also managed small support teams, reviewed agent performance, monitored customer satisfaction (CSAT), and handled multiple client accounts simultaneously.

I am highly organized, detail-oriented, and comfortable working independently in fast-paced remote environments. With a Bachelor of Science in Statistics from the University of the Philippines, I bring both analytical thinking and strong communication skills to every role.

My Expertise
Customer Support & Customer Success<8efe80624d780eba0c6493ec45140364>Email, Chat & Phone Support
E-commerce Operations
Order Management
Refunds & Dispute Resolution
CRM Management
Team Leadership
Quality Assurance (QA)
Data Management & Reporting
Executive & Virtual Assistance
Research & Administrative Support
Social Media Management
Tools & Platforms
Microsoft Office
Google Workspace
Basecamp
CRM Systems
Help Desk & Ticketing Systems
Shopify (familiar with e-commerce workflows)
Slack
Zoom
Canva

I am looking for a long-term opportunity where I can contribute my experience, continue learning, and become a valuable member of a growing team. I am dependable, proactive, and committed to delivering exceptional service while helping businesses achieve their goals.