•Managed high-level customer escalations with a focus on resolution efficiency
and customer satisfaction.
•Acted as a liaison between customers and internal departments to resolve
complex service issues involving billing, technical support, and account
management.
•Maintained a professional demeanor in high-pressure situations, de-escalating
conflict and preserving brand reputation.
•Consistently exceeded performance metrics including resolution time,
customer satisfaction scores, and retention rates.
Experience: Less than 6 months
Experience: 2 - 5 years
Experience: 2 - 5 years
Handled a team of 16 specialist for almost 4 years. Also, in-charge of data report integrity scrubbing, data entry, Sending out deliverables EOW on a timely manner
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: Less than 6 months
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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