Property Management, Appointment Setting Cold Calling, Customer Service, Graphic

Provided exceptional customer service by addressing inquiries and resolving issues efficiently via phone, email, and live chat. Maintained accurate records, assisted with technical support, and collected feedback to improve customer satisfaction. Demonstrated strong communication and problem-solving skills, ensuring positive customer experiences and contributing to increased sales.

Accurately input and verified data, ensuring confidentiality and resolving discrepancies. Utilized data entry software, generated reports, and held a data entry certification.

I provided remote administrative support to clients, ensuring their business operations ran smoothly. My responsibilities included: Administrative Tasks: Managed emails, schedules, and appointments, ensuring efficient time management. Communication: Handled phone calls and correspondence, maintaining professional communication on behalf of clients. Research: Conducted online research to gather information and support decision-making processes. Document Management: Created, edited, and organized documents, presentations, and spreadsheets. Social Media Management: Assisted with managing social media accounts, including content scheduling and engagement. Customer Support: Provided customer service and support, handling inquiries and resolving issues promptly. My role as a Virtual Assistant required excellent organizational, communication, and multitasking skills, enabling me to support clients effectively and efficiently.

- Tenant Management: Finding and screening tenants, handling lease agreements. - Maintenance: Coordinating repairs, conducting inspections. - Financials: Collecting rent, budgeting, managing expenses. - Compliance: Ensuring legal and regulatory adherence. - Marketing and Leasing: Promoting properties, managing leases. I ensures that properties are well-maintained, profitable, and tenants are satisfied.

Led and supported a customer service team, ensuring top performance and adherence to policies. Trained and coached team members, monitored KPIs, and resolved escalated issues. Identified process improvements and collaborated with other departments to enhance service quality.

Created engaging digital designs using Canva. Ensured brand consistency, customized templates, and collaborated with teams and clients. Managed design assets for a streamlined workflow.