Customer Service Representative in Medical Insurance | Service Desk Analyst in H

Overview

Looking for any work (4 hours/day)

at $3.30/hour ($320.00/month)

High school diploma

Last Active

April 24th, 2026 (45 days ago)

Member Since

September 17th, 2024

Profile Description

Hi, I’m Laika — a healthcare-focused professional with nearly 4 years of experience supporting users, patients, and internal teams across customer service, IT service desk, and talent acquisition roles.

I began my career in a healthcare customer service environment, where I handled medical insurance claims, eligibility, and benefits inquiries. Working directly with patients and providers taught me the importance of empathy, accuracy, and confidentiality—especially in HIPAA-compliant, high-volume settings.

I later moved into an IT Service Desk Analyst (L1) role supporting a healthcare account, where I handled technical issues through calls and emails, performed blind troubleshooting, and documented cases using ServiceNow. I worked closely with tools such as Active Directory, Office 365, VPNs, Citrix, VMware, and remote access platforms, while also verifying patient information through EMR systems. I’m comfortable working under pressure, collaborating with cross-functional teams, and ensuring issues are resolved efficiently and correctly.

Most recently, I was internally hired into Talent Acquisition, where I supported end-to-end recruitment—sourcing candidates, screening resumes, coordinating interviews, and managing applicant tracking systems. This role strengthened my organizational skills and gave me a deeper understanding of how strong support roles impact the success of an organization.

What people often notice about me is my reliability, attention to detail, and willingness to learn. I take pride in doing things right the first time, communicating clearly, and handling sensitive information with care.

I’m currently open to opportunities in IT support, healthcare support, virtual assistance, or operations-focused roles, where I can contribute my technical skills, healthcare experience, and strong work ethic.

Let’s connect.