I have been part of the YouTube Creator Support team for 5 years. I was responsible for troubleshooting video and audio issues, account management including monetization issues with YouTube and Google Analytics certificate. Currently working as Google Business Profile Support.
Experience: Less than 6 months
As part of the escalations team. I am one of the members who works with the engineers to resolve bugs and common issues related to Google-YouTube Analytics.
Experience: 2 - 5 years
Experience: 2 - 5 years
I was one of the first team who spearheaded the YouTube Creator Support here in the Philippines and member of the internal escalations team who is responsible for troubleshooting high tier issues.
Experience: 1 - 2 years
I lead 22 subject matter experts for YouTube apart from 17 tier 1 agents for 2 years.
I am currently working with an outsourced company providing excellent customer service as a Google Business Profile Support team member. A former YouTube Creator Support Subject Matter Expert and later became a Supervisor for the YouTube Creator Support team.
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