US Virtual Administrative Support / Bookkeeper

-Manage executives' calendars, scheduling appointments, and organizing meetings -Coordinate travel arrangements, including booking flights, accommodations, and transportation -Prepare and edit documents, presentations, and reports as needed -Screen and prioritize incoming emails, calls, and correspondence -Conduct research and compile information for various projects and initiatives -Assist with personal tasks and errands as required -Maintain confidentiality and handle sensitive information with discretion

I have experience as a Virtual Assistant and Customer Support Specialist handling lead management, customer follow-ups, scheduling coordination, and administrative support for a handyman services business. My responsibilities included managing and entering leads into Housecall Pro (HCP), following up with customers regarding estimates, updating customer profiles, reviewing estimate requests, scheduling appointments, requesting COIs, and maintaining accurate records. I also handled call log reviews, outbound texts and emails, lead tracking, estimate coordination, and report creation. In addition, I supported marketing and lead generation efforts by posting services on social media, engaging in Facebook and Nextdoor communities, responding to inquiries, monitoring leads from Google, Facebook, referrals, and networking sources, and maintaining online visibility. I also assisted with estimate preparation, subcontractor coordination, project pricing requests, and CRM cleanup to ensure organized operations and efficient customer management.

I have over 6 years of experience in bookkeeping and executive assistance, providing administrative and financial support with strong attention to detail and organizational skills. I have experience using QuickBooks for minor bookkeeping tasks, including data entry, record maintenance, and assisting with basic financial transactions and reporting. I am committed to maintaining accurate and reliable records. I am highly organized, quick to learn, and eager to continue growing my bookkeeping skills while contributing to a team’s success.