Alyssa

Executive Assistant | Social Media Manager | E-commerce Cost

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Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

April 4th, 2025 (yesterday)

Member Since

October 11th, 2023

Profile Description

Hi, I’m Upgrade to see actual info! I bring 5+ years of experience as an ECommerce Customer Support, Executive Assistant, Social Media Manager, and Real Estate Virtual Assistant. I specialize in streamlining operations, managing digital marketing, and providing real estate support to help businesses scale efficiently.

 What I Offer:

ECommerce Customer Support
Handling customer inquiries via email, chat, and social media
Order processing and tracking updates
Managing returns, refunds, and replacements
Resolving complaints and escalations
QA monitoring and issue tracking
Coordinating with warehouses and suppliers for fulfillment
Managing product listings and updating inventory
Writing product descriptions and FAQs
Monitoring reviews and customer feedback
Assisting with loyalty programs and discounts

Tools and Platform I used: 
Zendesk – Multi-channel customer service (email, chat, phone, social)
Gorgias – eCommerce-specific helpdesk, integrates with Shopify
Order Management & Fulfillment
Shopify – Order tracking, inventory, and customer management
Amazon Seller Central – Order processing and returns management

Executive Assistant Services:
Calendar and email management
Travel arrangements and itinerary planning
Preparing reports, presentations, and spreadsheets
Research and data gathering
Transcription and meeting notes
Managing invoices and expense tracking
Organizing files and document management
Handling personal tasks and administrative support
Coordinating with teams and vendors
Process automation and workflow optimization

Tools and Platform I used: 
Google Workspace (Docs, Sheets, Gmail, Drive)
Microsoft Office (Word, Excel, Outlook)
Slack, Trello, Asana
Zoom, Google Meet, Microsoft Teams (Communication)

Social Media Management & Marketing:
Content creation – graphics, captions, videos, and reels
Scheduling and posting on Facebook & Instagram
Community engagement – responding to comments and messages
Running and managing Facebook & Instagram ad campaigns
Social media analytics and performance tracking
Hashtag research and trend monitoring
Creating and managing content calendars
Competitor research and market analysis
Managing Facebook groups and online communities
A/B testing content and ad creatives

Tools & Platform I used : 
GoHighLevel (GHL) –
Meta Business Suite – Facebook & Instagram Management, Ad Campaigns
Canva, Photoshop (Graphics & Design)Facebook Ads Manager (Ad Creation & Optimization)
Buffer, Hootsuite, Later (Scheduling & Automation)
ChatGPT, Jasper AI (Content Assistance)

Real Estate Virtual Assistant Services:
Managing and updating CRM platforms (Follow Up Boss, GoHighLevel, HubSpot)
Lead generation – qualifying leads and setting appointments
Listing updates on MLS and property websites
Coordinating open houses and showings
Preparing contracts, agreements, and other real estate documents
>Email and calendar management for realtors
Following up with potential buyers, sellers, and past clients
Market research and competitor analysis
Managing social media pages for real estate marketing
Data entry and report generation

Tools and Platform I used:
GoHighLevel (GHL) –
Meta Business Suite –
Zillow, Upgrade to see actual info,
Follow Up Boss,
I am highly organized, proactive, and committed to delivering quality work. Whether you need administrative assistance, social media growth, or real estate support, I am here to help!

 Let’s connect! Message me to discuss how I can support your business.

Top Skills

Experience: 5 - 10 years

Facebook & Instagram page management Content creation (graphics, captions, and scheduling) Social media engagement and trend monitoring

Experience: 5 - 10 years

I always make sure that every task I handle is completed accurately and thoroughly. Whether I’m managing data entry, preparing reports, organizing schedules, or proofreading content, I double-check my work to avoid errors and ensure everything is correct. This skill allows me to spot inconsistencies, correct mistakes, and deliver high-quality results. I apply this in tasks like tracking data in Google Sheets or Excel, reviewing documents and emails for accuracy, managing calendars and appointments, and handling financial records such as expenses and invoices. My attention to detail helps me stay organized and dependable in everything I do.

Experience: 5 - 10 years

Managing the executive’s calendar, meeting deadlines, and handling multiple tasks require excellent time management. Prioritizing urgent matters while staying organized is key to keeping everything running smoothly.

Other Skills

Experience: 1 - 2 years

CRM & Data Management Experience with HubSpot, and GoHighLevel Managing customer data and automation processes Lead generation and follow-up strategies

Experience: 2 - 5 years

One of my top skills in social media marketing is creating engaging content that resonates with the target audience. I have experience designing graphics, writing captions, and producing reels or short videos that align with the brand’s voice and objectives. I use tools like Canva, CapCut, and Adobe Photoshop to create visually appealing content. I am also skilled in managing social media accounts across platforms such as Facebook, Instagram, and TikTok. I plan and schedule content using Meta Business Suite and monitor performance to ensure each post drives engagement and reaches the right audience. I stay updated on the latest trends, algorithm changes, and strategies to help grow followers, increase engagement, and support lead generation.

Basic Information

Age
33
Gender
Female
Website
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Address
Talisay, CEBU
Tests Taken
None
Government ID
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