I was a Associate-Sales Ops (Customer Service Representative) for almost 5 years under Sutherland Global Services for our clients such as McAfee Sales and Retention Department where customers are assisted in acquiring and renewing their Cyber security subscriptions, refund claims, answering inquiries and other assistance required, while for PHH Mortgage Services, I served as a collection and retention agent supporting customers with their monthly mortgage collection, mortgage status questions, and other
Experience: 1 - 2 years
During my tenure at PHH Mortgage Services, I fulfilled the role of a collection and retention agent, where I provided assistance to customers in matters related to their monthly mortgage payments, inquiries regarding mortgage status, and addressing various other mortgage-related issues. Cases requiring supervisory attention were escalated to ensure prompt resolution.
Experience: 1 - 2 years
Within the McAfee Sales and Retention Department, we support customers in obtaining and renewing their cybersecurity subscriptions. We also educate them about the advantages of their cybersecurity protection program, handle refund requests, address inquiries, and provide any other necessary assistance.
Experience: 2 - 5 years
In my role as a Shift Charge Engineer, one of my responsibilities is to engage in the annual departmental budget preparation process. This entails forecasting potential fluctuations in the prices of tools, machine parts, shutdown services and equipment. The budgets are then presented as projected expenditures during our scheduled strategic planning sessions.
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