Joselito

Customer Service Representative

50 ID PROOF
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Overview

Looking for part-time work (4 hours/day)

at $6.36/hour ($616.00/month)

Bachelors degree

Last Active

October 2nd, 2023 (978 days ago)

Member Since

October 2nd, 2023

Profile Description

I was a Associate-Sales Ops (Customer Service Representative) for almost 5 years under Sutherland Global Services for our clients such as McAfee Sales and Retention Department where customers are assisted in acquiring and renewing their Cyber security subscriptions, refund claims, answering inquiries and other assistance required, while for PHH Mortgage Services, I served as a collection and retention agent supporting customers with their monthly mortgage collection, mortgage status questions, and other ---------- my role as a Shift Charge Engineer at Trust International Paper Company, my primary duties encompass several key areas of responsibility. These include: 1. Equipment Oversight: I am responsible for supervising and managing equipment operations to ensure their efficient performance. 2. Manpower Availability: I ensure that an adequate workforce is available to support operations and that steam, air, and water supplies are delivered on schedule. 3. Data Collection and Reporting: I am tasked with collecting daily operational data and utilizing it to generate both daily and monthly reports. 4. Safety and Quality: I actively participate in the Safety, Quality, and Environmental Management group, contributing to the organization's commitment to safety and quality standards. 5. Shutdown and Budget Planning: Additionally, I play a role in the preparation of shutdown plans and budget planning, among other responsibilities. These responsibilities collectively contribute to the smooth and efficient operation of our facilities.

Top Skills

Experience: 1 - 2 years

During my tenure at PHH Mortgage Services, I fulfilled the role of a collection and retention agent, where I provided assistance to customers in matters related to their monthly mortgage payments, inquiries regarding mortgage status, and addressing various other mortgage-related issues. Cases requiring supervisory attention were escalated to ensure prompt resolution.

Experience: 1 - 2 years

Within the McAfee Sales and Retention Department, we support customers in obtaining and renewing their cybersecurity subscriptions. We also educate them about the advantages of their cybersecurity protection program, handle refund requests, address inquiries, and provide any other necessary assistance.

Experience: 2 - 5 years

In my role as a Shift Charge Engineer, one of my responsibilities is to engage in the annual departmental budget preparation process. This entails forecasting potential fluctuations in the prices of tools, machine parts, shutdown services and equipment. The budgets are then presented as projected expenditures during our scheduled strategic planning sessions.

Other Skills

Basic Information

Age
60
Gender
Male
Website
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Address
Tests Taken
None
Government ID
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