Digital Marketing | Video Editor | Reservations Agent

• Managed high-volume incoming reservations via phone, email, and online platforms, ensuring accurate and timely bookings. • Assisted guests with inquiries regarding rates, availability, amenities, and services, consistently providing excellent customer service. • Utilized property management software (Opera Cloud and Opera 5) to efficiently process reservations, cancellations, and modifications, ensuring smooth guest experiences. • Handled special requests and tailored packages to enhance guest stays, contributing to high customer satisfaction and repeat business. • Coordinated with front desk and housekeeping teams to ensure rooms were prepared to guest specifications. • Monitored booking patterns and adjusted availability and rates to maximize revenue and occupancy.

• Provided virtual administrative support for a real estate agency, including scheduling appointments, client communications, and managing calendars. • Assisted real estate agents with lead generation, follow-ups, and CRM management, helping to streamline operations and increase productivity. • Coordinated property listings, updated real estate databases, and prepared marketing materials for property sales. • Managed social media accounts for the real estate business, creating engaging content to promote listings, attract new clients, and maintain an active online presence. • Assisted with document preparation, contract management, and communication with clients, ensuring all paperwork was completed accurately and on time.