Michelle
CRM Implementation Specialist | Freshservice & Freshdesk | QA Background | Suppo
Verified
With Timeproof
Overview
Looking for part-time work (6 hours/day)
at $5.82/hour ($840.00/month)
Bachelors degree
Last Active
June 6th, 2026 (5 days ago)
Member Since
April 18th, 2023
Profile Description
I configure, implement, and optimize CRM and helpdesk systems for businesses that need their support operations to actually run smoothly.
What I bring:
• Led end-to-end Freshservice & Freshdesk implementation as project owner in an enterprise environment
• Designed support workflows, escalation paths, and SLA configurations
• Conducted UAT, gathered requirements, and managed stakeholder sign-off
• QA testing across web and SaaS platforms — functional, regression, API
• Process documentation and systems improvement
Tools & Platforms:
Freshservice · Freshdesk · Postman · Jira · ClickUp · Trello · Selenium · Google Sheets · Notion · Chrome DevTools
Currently learning:
GoHighLevel ·
Top Skills
Software » Software QA Testing
Experience: 2 - 5 years
Experience testing web and SaaS applications across multiple releases, including functional validation, regression testing, bug reporting, and supporting UAT to ensure stable production deployments.
Software » API Testing
Experience: 1 - 2 years
Perform API testing using tools like Postman to validate request/response behavior, authentication, and data accuracy across application endpoints.
Software » Software QA Testing » Regression Testing
Experience: 2 - 5 years
Perform regression testing during system updates and releases to verify that new features or bug fixes do not affect existing functionalities across different modules.
Other Skills
Software » Software QA Testing » Functional Testing
Experience: 2 - 5 years
Software » Software QA Testing » Test Automation
Experience: 2 - 5 years
Support automation testing by developing and maintaining automated scripts for repetitive test scenarios to improve efficiency during regression cycles.
Software » Software QA Testing » Manual Testing
Experience: 2 - 5 years
E-Commerce » Product Research
Experience: Less than 6 months
Office and Administration » Transcription
Experience: Less than 6 months
Office and Administration » Microsoft Excel
Experience: 2 - 5 years
Office and Administration » Google Sheets
Experience: 2 - 5 years
Office and Administration » Data Entry
Experience: 2 - 5 years
Office and Administration » Quality Assurance » Bug Tracking
Experience: 2 - 5 years
Report, document, and track defects using issue management tools such as Jira, ClickUp, or Trello while coordinating with development teams to verify fixes.
Software » Software QA Testing » Playwright
Experience: Less than 6 months
Beginner-level experience exploring Playwright for modern web test automation and learning how to create automated test scripts for browser-based applications.
Basic Information
- Age
- 27
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Indang, Cavite
- Tests Taken
- IQ
- Score: 119
- DISC
- Dominance: 22
- Influence: 17
- Steadiness: 28
- Compliance: 33
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
SEE MORE REAL RESULTS
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.