Accounting Associate

Ms. Bogaoan supported all pricing activities for the following markets: Malaysia, Taiwan, Singapore, and China. Her tasks involved price maintenance and validation for daily / on-going initiatives, monthly price update, and Annual Standard Cost Setting (ASCS). As an Analyst, she created and shared monthly reports to the Regional Comptroller Group (RCG). These reports include all active products sold for each market within her scope, the related price set up for each and whether there are identified fluxes in the actual vs. expected price.

Handled the invoice processing of the company’s different legal entities in Australia and New Zealand, Singapore, Pakistan, Malaysia, Indonesia, and Thailand. As an associate, she also handled the different monitoring activities in her team such as the sending of the daily volume count.

Ms. Bogaoan manages the PIM (Product Information Management) tool as part of the incident management team. She plays a crucial role in providing essential first line of support. She assesses incidents to ensure no invalid incidents are routed to higher support, acting as a liaison between users and higher support levels. Ms. Bogaoan utilizes the ServiceNow platform incident management process for escalations to Level 2 & 3 support teams. She engages necessary responsible roles as per the Incident Management resolution guides and escalation matrix to ensure timely issue resolution. Additionally, she conducts follow-ups daily if the resolution is pending. She is also responsible for conducting end-user training whenever new capabilities are introduced in the PIM application tool. She collaborates with all partners to resolve issues, prevent repeats, and summarize findings with recommended actions for data stewards and governors.

Involved in the project execution of different IT Audit and Service Organization Control (SOC) engagements. Her clients consisted of BPO, IT Services Provider, Manufacturing Company, Telecommunications Company, Transportation & Logistics Company, and Energy Company.