Operations Officer/ Customer Service Representative/

Overview

Looking for full-time work (8 hours/day)

at $4.99/hour ($960.00/month)

Bachelors degree

Last Active

June 25th, 2026 (yesterday)

Member Since

June 5th, 2021

Profile Description

Search Engine Optimization (SEO)
SEO Specialist – Pinoy SEO (02/2023 – 03/2026)

*Conduct keyword research to target high-traffic, relevant search terms
*Optimize website content, meta tags, and on-page elements to improve rankings
*Perform technical SEO audits (site speed, indexing, mobile optimization)
*Build and manage backlink strategies to increase domain authority
*Analyze competitor strategies to uncover growth opportunities
*Track performance using Google Analytics & Search Console with detailed reporting

CCTV Surveillance Monitoring & Security Management
CCTV Surveillance Camera Operator – Supervisor – Monitour AI, Costa Mesa, CA (07/2024 – 03/2026)

*Lead live CCTV monitoring with real-time incident detection and response
*Deploy deterrents (lights, alarms) and escalate incidents when necessary
*Supervise monitoring teams, assign zones, and manage performance
*Document incidents and preserve video evidence for investigations
*Coordinate with on-ground security and authorities


Back Office & Administrative Support
Back Office Support – TalentPop (CorePower Yoga) (07/2022 – 10/2025)

*Manage memberships, cancellations, and class scheduling
*Handle billing concerns, refunds, and payment adjustments
*Perform administrative tasks and support customer service operations
*Assist in social media content creation and scheduling


E-commerce Operations & Order Fulfillment
Order Fulfillment Specialist (Seasonal) – TalentPop (Ongoody) (12/2025 – 02/2026)

*Process and verify customer orders with accuracy
*Coordinate with fulfillment teams for timely dispatch
*Handle returns, exchanges, cancellations, and discrepancies
*Maintain organized records and ensure proper documentation
*Identify issues and recommend process improvements


Customer Service Management (E-commerce)
Customer Service Lead – Soga International, Australia (09/2020 – 09/2022)

*Manage end-to-end customer service operations and drop shipping coordination
*Handle chargebacks, refunds, inventory, and invoicing
*Lead hiring, training, and KPI performance tracking
*Resolve escalations and improve workflows for better efficiency
<8efe80624d780eba0c6493ec45140364>Email & Client Support Coordination <8efe80624d780eba0c6493ec45140364>Email Coordinator – Cerebral, California, USA (06/2019 – 08/2021)

*Respond to inquiries related to billing, prescriptions, and services
*Coordinate between clients and internal teams for timely resolution
*Manage records, scheduling, and documentation
*Handle sensitive cases with professionalism and confidentiality