Virtual Office Coordinator

Be the friendly voice that families remember.

KP, Inc. is seeking a professional, compassionate, and highly organized Virtual Office Coordinator to serve as the first point of contact for prospective clients, family members, caregivers, referral partners, and the public.
This role is ideal for someone who enjoys helping people, solving problems, and creating exceptional customer experiences over the phone.

What You'll Do

You'll manage inbound communications while ensuring every caller receives outstanding service.

Responsibilities include:
• Answer inbound phone calls professionally and warmly
• Respond to general inquiries about our services
• Schedule consultations for prospective clients
• Schedule caregiver interviews and orientation appointments
• Route calls to the appropriate tea ---------- mber
• Respond to emails and text messages
• Maintain accurate records in company systems
• Assist with appointment scheduling and calendar management
• Follow up with prospective clients and applicants
• Support administrative projects as assigned

What We're Looking For
• 2+ years of customer service, call center, receptionist, or administrative experience
• Outstanding spoken and written English
• Friendly, confident, and professional phone presence
• Strong organizational skills
• Ability to multitask while remaining calm under pressure
• Excellent attention to detail
• Reliable high-speed internet
• Quiet, professional home office
• Ability to work during overlapping U.S. Eastern Time business hours

Preferred Qualifications
• Healthcare customer service experience
• Experience answering multi-line phone systems
• Experience scheduling appointments
• CRM or scheduling software experience
• Experience supporting U.S.-based businesses

Compensation
?45,000–?60,000/month
Competitive monthly salary based on experience

What Success Looks Like
• Every caller feels welcomed and valued
• Calls are answered promptly and professionally
• Appointments are scheduled accurately
• Follow-ups happen on time
• Information is entered accurately
• Tea ---------- mbers receive complete and timely communication

Why Join Us?
We're building a company known for exceptional care and exceptional service. Every phone call is an opportunity to earn trust and make someone's day a little easier.

You'll work directly with leadership, contribute meaningful ideas, and play an important role in helping seniors and families receive the support they need.

How to Apply
To show that you pay attention to details, use this subject line: "Helping Seniors." Emails without the subject line "Helping Seniors" will not be considered.

Please include:
• A brief summary of your customer service experience
• The phone systems or software you've used
• Your monthly salary expectation
• Your internet speed (download/upload)
• Your available work schedule in Philippine Time
• Your resume in PDF format