Virtual Assistant

Operations & Systems Virtual Assistant — Luxury Salon & Spa (Charisma Salon & Esthetics)
About us
Charisma Salon & Esthetics is a luxury hair and esthetics studio and cosmetology academy based in Juneau, Alaska. We run a polished, education-first, hospitality-driven business, and we're looking for a detail-obsessed VA to help keep our systems clean, our clients cared for, and our day-to-day running smoothly. If you love organization, follow-through, and making things work, you'll fit right in.

What you will own
Managing our appointment book and scheduling in Zenoti (saved views, waitlist, rebooking coordination)
Front-line client communication: confirmations, reminders, review requests, rebooking nudges, and monitoring our messaging inbox with a warm, professional voice. Managing intake forms in Jotform (new guest forms, bridal inquiries) and routing them to the right place. Keeping Google Drive organized and helping maintain our SOPs and templates
General administrative support: inbox and calendar coordination, task tracking, and reliable follow-up

Tools you'll use
Zenoti, Jotform, and Google Workspace. Prior experience with any of these is a plus, but a fast learner who's genuinely comfortable with tech is what matters most.

Who you are
Highly organized and detail-oriented, nothing slips through. Strong written English and a warm, polished, professional tone
Comfortable learning new software quickly and following systems self-directed and dependable, with clear communication
Bonus: experience supporting a salon, spa, med-spa, or service business

Schedule & pay
Phone support 8am-8pm Alaska Standard Time.

To apply
Start your application with the word CHARISMA so I know you read this all the way through. Then tell me (1) which of the tools above you've used, and (2) a time you took a messy system and made it organized.