Scheduling Coordinator

Title: Scheduling Coordinator
Location: Remote
Reports To: HR Manager

About Us
Established in 2008, San Diego Home Caregivers is a non-medical home care agency covering all of San Diego County in the United States. We provide caregiver staffing for people in their homes and assisted living communities. Clients are recovering from illness or surgery, living with a disability, or dealing with the natural process of aging. Our caregivers assist clients with personal care such as help with showers and incontinence care as well as help with light housekeeping, meal preparation and transportation.

Job Overview
We are looking for an excellent communicator who can assist our managers with day-to-day operations of the home care agency. The position reports directly to the HR Manager. The Scheduling Coordinator’s primary role will be to work within our scheduling software to find available caregivers to fill open schedules. Frequent email, text and phone communication is needed with caregivers, clients and our managers to make sure that we deliver an excellent client experience as a team.

Key Responsibilities
Phone support with employees, existing clients and prospective clients
Utilizing scheduling software to maintain and coordinate employee schedules (paid software training)
Evaluate assistance and acceptance criteria for prospective clients
Participate in the online hiring and evaluation of caregivers
Maintaining organized client/employee email and text communications
Assist insurance clients with reimbursements on their claims

Skills & Qualifications
Speak English fluently.
Proficiency in Microsoft Office and Outlook.
Ability to manage urgent scheduling situations with minimal supervision.
Strong attention to detail and the ability to spot scheduling conflicts and caregiver incompatibilities.
Excellent communication skills, with the ability to offer constructive recommendations to our team.
Strong organizational and time-management skills.
Basic understanding of online recruitment. We use ---------- .
At least 2 years of experience in scheduling our customer support.

Other Requirements
Minimum 30 hours/week availability, 6 days/week coverage preferred
Own a reliable computer and/or laptop with a stable internet connection.
Availability to work full-time in U.S. PST time zone.
Willingness to undergo service and process training, with the ability to engage in self-learning as needed.
Must be able to attend a video interview and provide references.

Why Join Us
Join a compassionate and caring team where your efforts help the elderly remain safe and comfortable in their homes.
Enjoy career growth opportunities in other areas of remote management within our agency.
We support our managers and believe that happy managers make for happy clients and caregivers.

Compensation and Benefits
Pay Rate: $8-9/hour
Bi-weekly Pay
Opportunities for career growth within the company.
Be in a flexible and supportive work environment.
If you feel like you’re a good fit for this position, please make an AUDIO APPLICATION and upload to dropbox or google drive and answer the following questions:
- What is your past experience?
- Is graveyard shift OK with you? We operate on pacific time zone.
- Have you worked in scheduling or customer service before? What was your experience?
- What is your home situation like?
- Home office
- Computer
- Internet speed
- Distractions (family, children, etc.)
- Are you available for immediate full-time work?
- We pay anywhere from $8 to 9/hour. Is that OK?
Please put a link to your audio file in your application.
Applications without a link to an audio file will not be considered.