REMOTE OPERATIONS & ADMINISTRATIVE COORDINATOR (VA)

ELEVATION HOSPITALITY GROUP
REMOTE OPERATIONS & ADMINISTRATIVE COORDINATOR (VA)

Location: Remote
Schedule: 30–40 Hours Per Week
Company Time Zone: Chicago (CST)
Compensation: Based on experience

About Us

Elevation Hospitality Group is a fast-growing hospitality and food service company based in Chicago operating multiple restaurant brands, catering operations, and community meal programs. Our brands include Tandoor Char House, Rickshaw Pakistani & Indian Street Eats, and Elevated Meal Services (EMS).

We are looking for a highly organized, detail-oriented, and proactive Remote Operations & Administrative Coordinator to help support daily operations across our restaurants and meal service programs.

This is NOT a basic virtual assistant role.

We are looking for someone who can help organize communication, improve operational flow, assist with administrative systems, and become a dependable part of our day-to-day operations team.

Responsibilities

Daily Administrative & Operations Support
• Manage and organize daily operational communications
• Help oversee company WhatsApp communication channels
• Respond to emails and route important issues appropriately
• Follow up with managers, vendors, and tea ---------- mbers
• Assist with scheduling and operational coordination
• Maintain organized Google Drive systems and folders

EMS (Elevated Meal Services) Administrative Support
• Prepare and organize invoices
• Help manage Routific delivery routing information
• Organize meal counts and delivery schedules
• Track operational issues and communicate updates
• Maintain menu and client documentation

Restaurant Operations Support
• Assist with MarginEdge administrative tasks
• Help organize invoices and inventory records
• Monitor third-party ordering platforms
• Track and reconcile refund requests/issues
• Support online ordering oversight
• Help update menus and website information

Catering & Guest Communication
• Respond to catering inquiries professionally
• Organize catering requests and follow-up communication
• Help maintain guest communication standards
• Escalate important client issues when necessary

Daily Reporting & Accountability
• Provide end-of-day operational reports
• Track unresolved issues and follow-up items
• Help create structure and accountability within operations
• Assist leadership with task tracking and execution

Requirements

• Strong written and verbal English communication
• Extremely organized and detail-oriented
• Ability to multitask in a fast-paced environment
• Strong follow-up and accountability skills
• Ability to work independently and proactively
• Hospitality, restaurant, logistics, or operations experience preferred
• Comfortable using Google Workspace (Gmail, Drive, Sheets, Docs)
• Comfortable learning operational systems and software

Preferred Experience
• Restaurant or hospitality administration
• Logistics or dispatch coordination
• Customer support operations
• Inventory or invoice management
• Experience with:

* Google Workspace
* WhatsApp
* Square POS
* MarginEdge
* Routific
* Task management systems

What We’re Looking For

We are looking for someone dependable, proactive, organized, and calm under pressure. The right candidate will help bring structure and consistency to daily operations and communication.

You should be comfortable handling multiple moving parts while maintaining professionalism and strong attention to detail.

How To Apply

Please include:
• Your resume
• A short introduction about your experience
• Examples of operational or administrative work you’ve handled
• Your availability and preferred schedule
• Your expected hourly/monthly rate

Bonus:
Please share an example of a daily operations report or organizational system you have used in previous roles.