Remote Customer Support & Payment Coordinator

We are looking for a reliable and detail-oriented Remote Customer Support & Payment Coordinator to join our growing team. This is a full-time remote position with flexible hours that align with the US Eastern Time Zone (3:00 PM – 12:00 AM ET).

Bonus: If you have previous experience with DoorDash and understand how the refund process works, be sure to mention it in your application. This experience is highly valued and will give you a significant advantage during the hiring process.
Responsibilities

Communicate with customers through chat and messaging platforms.
Answer customer questions and provide excellent support.
Guide customers through the consulting process.
Collect and verify customer payments using our approved payment methods (Zelle, Cash App, and PayPal).
Track refunds and maintain accurate records.
Update internal spreadsheets and customer information.
Resolve customer tickets efficiently while maintaining a high level of professionalism.
Escalate issues when necessary.
Experience with Doordash'

Requirements
Excellent written English communication skills.
Strong attention to detail and organizational skills.
Reliable computer and internet connection.
Ability to multitask and work independently.
Customer service or virtual assistant experience is preferred but not required.
Must be available to work at least 40 hours per week during US Eastern Time hours.
Compensation

Performance bonuses are available after reaching ticket resolution milestones.
Pay increases are offered based on performance, reliability, and quality of work.
Long-term growth opportunities are available for tea ---------- mbers who consistently perform well.

If you're dependable, organized, and enjoy helping customers while working in a fast-paced remote environment, we'd love to hear from you. Please apply with your resume and include any relevant customer support or virtual assistant experience.

Application Instructions:
To help us identify candidates who pay close attention to detail, please include the word Blueberry somewhere in your application.

Please also include:
Your resume.
A brief summary of your relevant experience.
Your availability to work US Eastern Time hours.
Why you believe you'd be a good fit for this role.