Operations Manager

Operations Manager (Real Estate Support)

Job Type: Full-Time, Remote
Work Hours: 48 hrs/week, aligned with overseas sales team hours
Salary: $8/hour
Location: Remote
About the Role

We're a growing real estate business looking for an experienced Operations Manager to provide comprehensive operational, administrative, and systems support across two businesses. You'll be a key operator behind our CRM, deal pipelines, financial operations, and internal systems — while also directly supporting our team of overseas sales representatives with scheduling, documentation, and coordination.
This is a great fit for someone who thrives on structure, loves optimizing systems, and is comfortable working directly with leadership and a sales team on high-impact, cross-functional initiatives.

What You'll Do

CRM & Pipeline Management

Administer and maintain CRM systems, ensuring accuracy and data integrity
Manage deal pipelines and keep property listings and lead records up to date
Track deadlines: escrow periods, listing expiry, and follow-up schedules
Build and optimize automations and workflows

Scheduling & Coordination

Manage calendars, schedule interviews, property viewings, and tea ---------- etings
Coordinate communications between overseas agents, clients, and internal teams

Documentation & Compliance

Prepare, organize, and file real estate documents: listing agreements, contracts, closing papers, and compliance forms
Oversee process documentation and keep it current

Financial & Operational Support

Coordinate payroll and invoicing processes
Track KPIs and prepare performance reports for leadership
Support financial operations and reporting needs

KPI & Performance Tracking

Track and report on department-level KPIs, including renegotiation success rates within the customer relations department
Monitor time-to-list metrics and other disposition/listing performance data
Build and maintain dashboards/reports so leadership has real-time visibility into key metrics across departments
Identify and flag trends or performance gaps for leadership review

Systems, Content & Training

Maintain and troubleshoot internal systems
Create branded content and training/resource materials
Assist with basic marketing materials (Canva), email drafts, and progress reports

Cross-Functional Collaboration

Work closely with leadership and internal teams to keep priorities aligned
Liaise with external partners to improve operational efficiency
Support execution of key business initiatives from start to finish

Requirements

1+ years of experience as an Operations Manager, Executive Assistant, Executive Virtual Assistant, or similar operational support role
Strong analytical skills with experience tracking and reporting on KPIs across multiple departments
Background in real estate required (industry knowledge, terminology, and paperwork)
Hands-on experience with ---------- (required)
Working knowledge of Plecto (required)
Proven CRM administration experience (e.g., HubSpot, Salesforce, GoHighLevel, Zoho, MLS)
Experience building automations (Zapier, Podio, RingCentral, or native platform automations) a plus
Strong understanding of payroll/invoicing processes and financial operations support
Excellent written and verbal English communication; professional client-facing skills
Highly organized, detail-oriented, and able to manage multiple priorities across two businesses with minimal supervision
Proficient in Google Workspace / MS Office, Zoom, and file management
Tech-savvy, self-motivated, and quick to learn new tools and systems

What We're Looking For

Someone who thrives on structure and systems, takes ownership of operational excellence, and can be a true right hand to leadership across multiple business lines.

Why Join Us

Opportunity to shape a core operational function in a dynamic, growing company
Collaborative and inclusive team culture
Professional development and growth opportunities

How to Apply

Send your resume, a short note, and a voice recording via Vocaroo (please send the link only) about your experience with ---------- , Plecto, real estate work, and CRM/automation experience to:
----------
Subject: Operations Manager Application – [Your Full Name]