IT Vendor Coordinator

VENDOR COORDINATOR — BREEZE IT
Remote | Full-Time | Philippines-Based
Salary: $1,000 – $1,200 USD/month

---

ABOUT BREEZE IT

Breeze IT is a Managed Service Provider (MSP) based in Orange County, California. We provide IT support, systems management, and cybersecurity services to small businesses. Our team is growing and we are looking for a detail-oriented, experienced back-office professional to join us as a Vendor Coordinator.

---

ABOUT THE ROLE

The Vendor Coordinator is a back-office support role that works closely with our Account Manager and technical team. You will be the person who gets things done with our vendors — making calls, sending emails, managing tickets, following up, and seeing requests through to completion. You will not communicate directly with our clients. All client-facing work is handled by our Account Manager.

This is not a general admin role. We are looking for someone with real experience working in or alongside an MSP or IT services environment.

MSP experience is required.

---

WHAT YOU WILL DO

- Contact vendors on behalf of our clients to handle contract renewals, cancellations, pricing changes, and account updates
- Manage vendor-side support tickets escalated by our technical team — follow up, track progress, and drive resolution without needing to loop in our engineers
- Research vendor options, gather quotes, and prepare summaries to help our team make purchasing decisions
- Work with providers like RingCentral, Microsoft, Vonage, and Sage integrators to resolve billing issues, provisioning problems, and service changes
- Keep accurate records of vendor accounts, contract terms, and open action items in our PSA (Autotask)
- Document vendor processes and build runbooks so our team can handle recurring tasks consistently
- Coordinate with our Account Manager and accounting team to act on vendor items as they are identified and handed off to you

---

WHAT WE ARE LOOKING FOR

- 4+ years in a vendor management, procurement, or back-office coordination role
- Experience working within or alongside a Managed Service Provider (MSP) — this is required
- Familiarity with VOIP and telecom vendors (RingCentral, Vonage, or similar) including how their support and account portals work
- Strong written English — you will be representing Breeze IT in vendor communications
- Highly organized with the ability to manage multiple open items across different vendors at the same time
- Self-directed and comfortable working independently in a remote, async environment

---

TOOLS WE USE

Experience with any of the following is a plus:
- Autotask (PSA / ticketing)
- RingCentral
- Vonage
- Microsoft 365 Admin Center

---

ROLE DETAILS

- Position: Vendor Coordinator
- Type: Full-Time, Remote
- Location: Philippines
- Reports To: Account Manager
- Salary: $1,000 – $1,200 USD/month (based on experience)
- Client Contact: None — this is a back-office role only

---

HOW TO APPLY

To be considered, please send us a message that includes the following:

1. A brief summary of your MSP or IT services experience
2. One example of a vendor issue or escalation you managed from start to finish — what was the situation, what did you do, and how was it resolved?
3. List the vendor portals or platforms you have worked with (e.g. RingCentral, Microsoft, Autotask, etc.)
4. Your expected monthly salary in USD

Applications that do not follow these instructions will not be reviewed. We are looking for someone who reads carefully and communicates clearly — this is your first opportunity to show us that.

We look forward to hearing from you.