IT Support and Project Engineer

Job responsibilities

- Conduct analysis, including planning, designing, and evaluating a variety of information technology tools.
- Manage security solutions, including firewalls, antivirus, and intrusion protection systems.
- Perform scheduled network and server tasks, monitor networks and servers, and provide internet and intranet user support.
- Participate in developing, proposing, managing, and delivering IT projects to drive technological advances or efficiencies.
- Present proposals to clients.
- Collaborate with other Ignition tea ---------- mbers to provide account management functions to clients.
- Develop and enhance processes and technical documentation, create back-up procedures, test plans, and reports.
- Design, implement, and manage network infrastructure, including routers, switches, firewalls, and VPNs.
- Monitor network performance and address connectivity issues.
- Install, configure, and update server operating systems (e.g., Windows Server, Linux)
- Implement and manage data backup and recovery processes.
- Test and validate backup systems to ensure data integrity.
- Implement and enforce security measures to protect systems and data and conduct security audits and address vulnerabilities.
- Produce and maintain clear, concise, and accurate technical documentation that communicates complex information clearly and concisely, including user manuals, installation guides, knowledge base articles, on/offboarding SOPs, and other relevant materials, with a logical structure and consistent style, adhering to documentation standards, style guides, and industry best practices. Identify and understand the target audience for technical documentation and tailor content to the needs and proficiency levels of different user groups.
- Bridge the gap between subject matter experts (SMEs) and end-users, ensuring that technical concepts and instructions are easily understood, user-friendly, and accessible. Collaborate with (SMEs) to gather information and understand technical concepts.
- Solicit feedback from users, support teams, and other stakeholders to improve documentation continuously.
- Handle escalated issues coming from lower-level IT support groups.
- Escalate issues as necessary to appropriate support tiers or teams.
- Conduct complex, important work under minimal supervision with wide latitude for independent judgment.
- Participate in performance appraisals of peers.
- Maintain an accurate log of work performed per issue in the company ticketing system, including time spent and a detailed description of the duties performed. Work descriptions in tickets should provide sufficient detail for other technicians to follow successfully to the same resolution if an identical issue is encountered.
- May spend a portion of time performing the work duties of the Help Desk Tech I and Help Desk Tech II positions.
- May mentor less-experienced tea ---------- mbers.
- May be required to manage projects and delivery teams.


Other duties as assigned.
- Specific technical skills that would be ideal:
- Microsoft 365 administrator
- Google Workspace administrator
- Intune (or any other MDM platform) administrator
- Security support engineer


Benefits:
- Competitive salary and performance-based incentives.
- Complete PC package
- Comprehensive benefits package, including health and life insurance.
- Flexible work environment with the option to work remotely.
- Opportunities for professional growth and development.
- Collaborative and supportive team culture