Guest Support VA

Position Overview
The Guest support VA will primarily provide exceptional support to guests staying at the client’s short-term rental properties. As the first point of contact for the guests, you will handle inquiries, resolve issues, and ensure smooth check-in and check-out processes, all while maintaining high standards of customer service. This role requires a reliable, proactive individual who can manage tasks independently and communicate effectively with guests, vendors, and the management team.

Key Responsibilities:

Guest Communication & Support
- Respond promptly and professionally to guest inquiries via phone, email, chat, and messaging platforms.
- Assist guests with reservations, booking modifications, check-in/check-out instructions, and property information.
- Resolve guest concerns efficiently while maintaining excellent customer service.
- Follow up with guests and assist in managing guest reviews and feedback.

Booking Management
- Manage reservations across multiple booking platforms, including Airbnb, ---------- , VRBO, and Hostaway.
- Update booking calendars and reservation details.
- Coordinate with housekeeping and maintenance teams to ensure properties are guest-ready.
- Block dates, adjust reservations, and communicate schedule changes when necessary.

Property Management Support
- Maintain and update property listings with accurate descriptions, amenities, pricing, and photos.
- Conduct regular listing audits to ensure information is current and optimized.
- Coordinate routine and emergency maintenance with vendors and internal teams.

Content & Listing Optimization
- Create and update engaging content for our company facebook page
- Improve listing descriptions, titles, amenities, and house manuals to increase bookings and enhance the guest experience.

Administrative Support
- Perform various administrative tasks as assigned.
- Assist in creating and updating Standard Operating Procedures (SOPs).
- Maintain organized records and documentation.
- Support operations and special projects when needed.

Qualifications
- Experience in short-term rental (STR), Airbnb, vacation rental, or property management is required.
- Strong customer service background with a passion for delivering exceptional guest experiences.
- Excellent written and verbal English communication skills.
- Extremely detail-oriented and organized. 
- Able to work independently with minimal supervision.
- Comfortable working in a fast-paced environment.
- Strong problem-solving, critical thinking, and decision-making skills.
- Able to prioritize urgent tasks and manage multiple responsibilities simultaneously.
- Proactive, resourceful, and takes initiative.
- Quick learner who can adapt to new software and processes. 
- Available to work during U.S. business hours, including overnight/night shifts.

Compensation: $4 per hour starting rate and increase after probation period to $5/hr.

How to Apply

To be considered for this position, please complete the Google Form below: ----------

Required Application Materials

We are looking for applicants who take the time to submit a thoughtful application. Please do not submit a generic or copy-and-paste application.We want to get to know you and understand why you're a good fit for this role.

Please include all of the following:
1. Updated Resume
2. Loom Video (3–5 minutes)
- Introduce yourself.
- Share your relevant work experience.
- Tell us why you're interested in joining our team.
- Answer this question: "Tell us about a time you turned an unhappy customer into a satisfied one. What did you do, and what was the outcome?"
3. Completed Google Application Form

Applications that are incomplete or missing any of the required materials will not be reviewed.