(Entry Level) Tech Support

Fresh Graduates are encouraged to apply!

Become part of our expanding team and play a key role in helping businesses thrive by providing exceptional support for our eCommerce platform.

As an Entry-Level Technical Support, you'll assist customers in resolving technical concerns, offer clear and confident guidance, and deliver a seamless support experience. Your role goes beyond answering questions—you'll take the time to understand each customer's unique business needs and provide tailored solutions that drive success.

If you're passionate about technology, enjoy solving problems, learn quickly, and love helping people, we'd be excited to hear from you!

Qualifications:
- Strong verbal and written English communication skills
- Basic understanding of HTML, CSS, and JavaScript
- Excellent interpersonal skills with a professional, customer-centric approach
- Previous customer support experience (experience in SaaS, eCommerce, or the tech industry is an advantage)
- Hands-on experience with Shopify
- Familiarity with HubSpot or comparable CRM/customer support tools
- Knowledge of Conversion Rate Optimization (CRO) principles
- Strong analytical thinking and troubleshooting abilities
- High level of attention to detail and organizational skills
- A customer-first attitude with a commitment to delivering personalized support
- Ability to adjust communication style based on customer needs
- Team-oriented, adaptable, and eager to grow in a fast-paced startup environment

Key Responsibilities:
- Assist customers through various support channels, ensuring timely and effective responses
- Diagnose and resolve technical and product-related issues
- Create, monitor, and escalate Jira tickets as necessary
- Provide personalized, context-driven customer assistance
- Share CRO recommendations and best practices with guidance from subject matter experts
- Work closely with internal teams to ensure prompt issue resolution
- Deliver friendly, accurate, and solution-oriented support with every customer interaction

Working Hours:
- Fully Remote, Full-Time Position
- Monday to Friday,

Application Instructions:
- Please send an accessible copy or link to your CV.
- Applications with inaccessible resumes or restricted links will not be reviewed.