Ecommerce Customer Support Specialist (Commslayer)

JOB OVERVIEW

We run a portfolio of Shopify apparel and jewelry brands across the US, UK, New Zealand, Canada and Australia. Our customers reach out every single day, and customer support is the front line that keeps them happy and keeps them buying. That is the seat we are filling.

This is a solve it yourself role. You will own the inbox, work customer problems from first message to full resolution, and only escalate what genuinely needs the owner. If you are the kind of person who cannot rest with tickets sitting unread in the queue, and who takes pride in a customer walking away happier than they arrived, we should talk.

What you'll do

Answer 80 to 100 customer emails a day inside Commslayer, our helpdesk. This is the core of the role.
Moderate Facebook and Instagram comments and messages, also inside Commslayer.
Solve customer issues on your own. Understand our product differences and variants, process replacements when needed, and issue refunds when they are warranted.
Coordinate directly with our suppliers when an order needs chasing, fixing, or replacing.
Spot storefront issues (broken listings, stock problems, checkout errors) and raise them proactively instead of waiting to be told.
Document every action you take, clearly, so anyone can pick up where you left off.
Watch your own KPIs daily and hit them. You will know your numbers and own them.
Monitor our Trustpilot and turn happy customers into reviews, including asking for photos and video we can use for social proof and Facebook posts.
Respond to the owner's questions quickly when they come up.

Who you are

You have real ecommerce customer support experience, ideally with Shopify or dropshipping brands.
Comfortable in Commslayer or a similar helpdesk (Gorgias, Zendesk, Re:amaze, Freshdesk). If you have used Commslayer before, even better.
Fast and accurate. A queue of 80 to 100 emails a day does not scare you.
A genuine problem solver. You read the full context, make the right call, and escalate only what truly needs it.
Reliable and punctual. You show up on time, you do not need chasing about attendance, and you work well with minimal supervision.
Fine with the graveyard shift. Our customers are in the US, UK, NZ, Canada and Australia, so your hours are mostly Philippine night time.
Happy to run a time tracker during your shift.
Warm, clear written English. You can calm an upset customer and leave them feeling looked after.

Compensation

$400 per month to start
Raises the longer you stay with us
Performance bonuses for agents who consistently hit their metrics

What you get

100% remote, full time (48 hrs/week)
A long term role with a growing multi brand portfolio
A team that rewards reliability and results, and where loyalty pays

How to apply

Fill out our short Google Form here: ----------
Tell us about your customer support experience and the tools you have used.
No CV or cover letter needed, just the form.

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