eCommerce Customer Service Representative (Remote)

eCommerce Customer Service Representative (Remote)
As part of your application, please submit your resume along with a short introduction video (1–5 minutes) where you share your background, career experience, key skills, and anything else that highlights who you are and what you bring to the role. Please record the video in English. Since this role involves speaking directly with US-based customers, clear and natural spoken English (American accent preferred) is important to us.

About Us
iCarCover is a fast-growing e-commerce company that is always looking to partner with ambitious and talented individuals to achieve great things together. We take pride in our highly skilled team and believe in maintaining a positive and collaborative work environment while delivering excellent results.

Position Overview
We are seeking a well-organized eCommerce Customer Service Representative to join our team. In this role, you will handle incoming customer inquiries, primarily through phone calls and emails, while also supporting customers through chat when needed. The ideal candidate is customer-focused, detail-oriented, and passionate about providing outstanding service. You should enjoy helping customers and creating positive experiences with every interaction.

Key Responsibilities
• Respond to incoming customer inquiries via phone, email, and chat.
• Assist customers with questions related to product information, order status, stock availability, and delivery schedules
• Handle customer concerns professionally and work toward effective resolutions
• Maintain a calm and professional approach when assisting frustrated customers
• Track common customer inquiries and provide weekly reports on trends to management
• Become knowledgeable about the iCarCover product catalog to provide accurate guidance and recommendations

Requirements
• Strong spoken English communication skills with the ability to clearly and professionally assist customers over the phone
• 1-2 years of call center or customer service experience
• Proficiency with spreadsheets, word processing, email, and Google Workspace
• Ability to manage conflict and maintain professionalism in challenging situations
• Experience working in a high-volume customer support environment
• Strong problem-solving skills and the ability to identify solutions quickly
• Team-oriented mindset with a desire to contribute to company and personal goals
• Reliable attendance and strong written and verbal communication skills

Work Schedule
• 40 hours per week (schedule may be discussed during the interview process)
• 8-hour shifts
• Working hours are based on U.S. Pacific Time (California), and employees are expected to work according to this time zone.
• Working hours during the probationary period may differ from those after probation, and will be arranged through discussion between the company and the employee.

Job Details
• Job Type: Full-time
• Work Setting: Remote / Work from Home
• Preferred Experience
• Customer Service: 1 year
• Data Entry: 1 year

How to Apply
• Please submit your resume and introduction video via OnlineJobs.ph messaging.
• Note: If submitting by email, please send to ---------- not ----------