eCommerce Operations Manager Amazon Shopify Growth Management

Are you an enthusiastic A-Player seeking an opportunity to spread your wings and drive operations and growth for an international growing eCom brand? 
Do you have 5+ years of experience in BOTH: 
•People hiring, development & management
•eCom operations & process improvement (customer/tech support, order fulfillment/return processing, inventory management, marketplace health management, listing management)

If your answers to the questions above are YES, then read on.

Join our winning team at Juice My Ride, a rapidly growing, international, leading brand for battery chargers for all exotic and sports cars. We help exotic car owners with the best value charger to increase their battery life & protect their car’s electronics with complete peace of mind. We provide the easiest decision-making & purchasing process thanks to our ‘FormulaForSuccess’ Customer Journey. 
We sell through our website, 16 marketplaces on Amazon and 4 on eBay.
We are a remote US brand with fulfillment from the US, Canada, UK, Poland & Australia.
More info can be found on our website.

We foster an environment of clarity, alignment, growth mindset, and autonomy to be the playground for the best talent. Our values of teamwork, business intelligence, mastery, constant improvement, and being results-driven guide our operations and drive our success. We value everyone’s input, celebrate wins together, and support each other’s professional and personal growth.

However, our operations department is currently understaffed with a team of 2, with a lack of leadership, organization & prioritization, and many competing priorities. We are hiring for several positions including a process improvement manager and a digital marketing manager.

We are looking for a strong hands-on operations master, to lead the team - by example: roll up their sleeves, solve problems, optimize processes, and create automations - to elevate the team and themselves to solve bigger problems and drive growth for the company.

**TOP Responsibilities**
• People management: hire, train, lead & support operations team, oversee relevant business KPIs and individual team members' KPIs.
• Customer journey: develop & map out ideal customer journey and implement it into across all customer interactions, including: onboard with Gorgias, optimize phone/email/chat communication guidelines, etc.
• Escalations: take on and solve cases our team could not solve (customer/vendor/marketplace/other cases)
• Marketplace performance management: oversee our performance metrics on Amazon/eBay to never drop below standards.
• Listing management: create and update listings on Shopify, eBay, and Amazon.
• Inventory management: develop and oversee ideal supply chain system

**THE OPPORTUNITY**
• Master strategic business planning, data-driven decision-making, business growth and development, and the implementation of business systems.
• Work with top experts from related industries who will be consulting with us or providing specialized services.
• Enjoy free access to the best available online courses, personal development programs, and tools to support continuous learning and professional growth.
• Grow with the company: define your career growth path with the CEO to ensure alignment with the company’s vision and make it an integral part of your role’s objectives.
• Performance-based compensation will be introduced within the first 6 months which will provide you an opportunity to increase your pay in direct proportion to your growing contribution.

This is a full-time, fully remote position with 40 hours a week (Mon-Fri) working hours, working US EST business hours. No side jobs or projects will be allowed.
The compensation is Php 80,000-Php 130,000 per month, depending on experience.

We only hire A Players: team players who are highly motivated self-starters who reject average. Those who ask: What else can I do? What coaching do you have for me? What can I do better?

This job is NOT for you IF:
• You don't have at least 5 years of experience in operation management roles.
• You are not comfortable working during US Eastern Time Zone business hours (9-6).
• You have other jobs/business/projects that you plan to keep.
• You did not keep a job for 18 months or longer in the last 3 years (employer reference calls will be made to verify).
• You do not feel comfortable tracking your time/monitor.

**How to Apply**
Please respond to this ad using the word ninja in the subject line or in the body of the message, please answer the following questions:

1. How many years of experience do you have in roles in which you were responsible for hiring and developing a team? What was the biggest headcount you have directly managed?
2. How many years of experience do you have in which you were responsible for meeting the company’s top KPIs?
3. Provide details of management positions you have held in eCommerce companies. Please include position title, responsibilities, how long you held the position, the company's business model, and any other relevant details that make you the best fit for the job we're offering.
4. How would you rate your process improvement/management expertise and why?
5. How would you rate your English writing and speaking levels 1-10?
6. What is your expected compensation?

*Please ensure that your responses are written in your own words, as using AI to generate or enhance your answers will prevent us from considering your application. We want to accurately assess your communication style and suitability for the role.

*We are also hiring for a business development manager with a greater focus on business growth and digital marketing;
In case you believe you'd be a better fit for that position and have relevant experience, please follow instructions on how to apply below and mention that you are more interested in the business development manager position (the application process is very similar).

Keywords:
OPS manager, Brand manager, operation manager, store manager, director of operations, COO, private label, E-commerce manager, ecomm manager, ecom manager, head of operations, EOS integrator