Customer Service Representative

(Remote – Full-Time)

About the Role

We are looking for a reliable, customer-focused Customer Service Representative to join our growing team. In this role, you will be responsible for providing outstanding support to customers through email, chat, and phone while ensuring a positive customer experience.

Responsibilities
Respond to customer inquiries via email, live chat, and phone.
Resolve customer concerns professionally and efficiently.
Process orders, refunds, exchanges, and account updates.
Maintain accurate customer records in our CRM system.
Follow up with customers to ensure satisfaction.
Escalate complex issues to the appropriate team when necessary.
Meet response time and customer satisfaction goals.
Requirements
Excellent written and spoken English.
Previous customer service experience is preferred.
Strong communication and problem-solving skills.
Ability to work independently with minimal supervision.
Reliable computer, stable high-speed internet, and a quiet workspace.
Familiarity with CRM software (such as Zendesk, HubSpot, Gorgias, or Salesforce) is a plus.
Ability to multitask and stay organized in a fast-paced environment.
Work Schedule
Full-time (40 hours per week)
Must be available during our business hours (schedule to be discussed during the interview).
Compensation
Competitive salary based on experience.
Performance bonuses and opportunities for growth.
Paid training and long-term career opportunities.
How to Apply

Please submit:

Your updated resume.
A short introduction about yourself.
Your previous customer service experience.
Your internet speed test result.
Your expected monthly salary.
A voice recording (1–2 minutes) introducing yourself in English.

We look forward to welcoming a motivated and customer-oriented professional to our team!