Customer Service Representative

Company: Green Can Cleaner Inc.
Location: Remote
Schedule: Full-time, Monday through Friday, 9:00 AM to 6:00 PM Mountain Time (MT)

**To apply for this position, please complete our application at:
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The application includes a required short video (2-3 minutes) where you will introduce yourself, tell us why you're a good fit for this role, share your favorite book, and describe how you stay organized. Please record the video before starting the application so you can paste the link into the form.

About Us
Green Can Cleaner is a Denver metro residential and commercial trash can cleaning service founded in 2018. We provide scheduled cleaning services that keep our customers' bins fresh, sanitary, and odor-free. With over 85,000 services completed and more than 1,500 five-star Google reviews, we've built a reputation for reliability and exceptional customer care. We're a stable, growing company looking for tea ---------- mbers who share our commitment to quality service.
About the Role
We're looking for a Customer Service Representative to join our team as the frontline connection between our company and our customers. You'll handle everything from welcoming new customers to helping existing ones get the support they need. This is a year-round, full-time position with consistent hours and the opportunity to grow with us.
What You'll Do
Onboard new customers by setting up their accounts, answering questions about our services, and scheduling their cleanings. Follow up on unpaid invoices and assist customers in bringing their accounts current. Support the operations team by helping customers reschedule services when needed. Make warm outreach calls to customers who have used one-time services, inviting them to explore our recurring service options.
What We're Looking For
Fluent English skills, both written and verbal. You'll be communicating with U.S.-based customers daily. Comfortable with technology. We use Quo (formerly OpenPhone) for calls and texts, along with standard business software. Reliable high-speed internet connection and a quiet workspace for taking calls. Available to work U.S. Mountain Time hours: 9:00 AM to 6:00 PM, Monday through Friday. Warm, professional communication style with a problem-solving mindset.
Our Hiring Process
We take hiring seriously and want to make sure we're a good fit for each other. Our process includes written and verbal English assessment, skills testing relevant to the role, behavioral assessment, and technology and internet stability verification.
How to Apply
To apply for this position, please complete our application at:
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The application includes a required short video (2-3 minutes) where you will introduce yourself, tell us why you're a good fit for this role, share your favorite book, and describe how you stay organized. Please record the video before starting the application so you can paste the link into the form.
Applications submitted through email, LinkedIn messages, or other methods will not be reviewed. Only complete applications through our application form will be considered.