Client Success Assistant

*KINDLY READ THE JOB DESCRIPTION & THE APPLICATION INSTRUCTIONS CAREFULLY.*

EJF Real Estate Services is seeking a detail-oriented and proactive Client Success Assistant to support the Director of Client Success. This role plays a critical part in ensuring client satisfaction and operational excellence across multiple communities, with a strong focus on monitoring at-risk properties, supporting client transitions, and contributing to success planning and implementation. The ideal candidate brings strong organizational skills, a client-first mindset, and the ability to coordinate across teams in a fast-paced environment.

Key Responsibilities:

- Monitor and maintain the Watchlist Tracker for at-risk communities.
- Assist in the development and execution of Client Success Plans.
- Track and support Community Manager transitions.
- Attend and document Board Meetings and internal check-ins.
- Coordinate and manage the 90-Day Transition Plan for new communities.
- Contribute to post-mortem analysis following client departures.
- Assist in the creation of playbooks, guides, and other resource materials.
- Follow up with internal departments to ensure deliverables are met.
- Support issue resolution and escalate concerns as needed.
- Contribute to process improvements and internal documentation.
- Monitor progress and milestones on success plans and transitions.
- Support metric tracking and regular reporting for the Client Success team.
- Assist with departmental initiatives and other tasks as assigned.
- Conduct Board outreach calls and gather client feedback when needed.
- Assist in identifying recurring client concerns and recommend process or service improvements.
- Assist in identifying root causes of client satisfaction and retention issues and develop recommendations for corrective actions.

Qualifications:

- 1–2 years of professional experience, ideally in a client-facing or support role.
- Property management experience is preferred but not required.
- Strong interpersonal and customer service skills.
- Familiarity with client relationship management practices.
- Comfortable working with data and reporting tools.
- Technically proficient with collaboration tools and platforms.
- Highly organized, adaptable, and able to multitask in a dynamic environment.

Key Skills and Competencies:

- Critical thinking and problem-solving abilities.
- Excellent organizational skills and attention to detail.
- Adaptable and able to handle shifting priorities.
- Client retention and relationship management understanding.
- Strong written and verbal communication skills.
- A collaborative, client-centric approach to service delivery.

Working Conditions:

- This is a fully remote position. Applicants must meet certain requirements for a working computer and consent to our IT department conducting an analysis of the computer for cybersecurity and safety purposes.

Expected Work Times:

- Candidates are generally expected to work during U.S. Eastern Standard Time (EST) business hours.
- The candidate must be available during working hours for meetings and accessible by phone/text during the workday.
- Schedule: Monday–Friday, 9:00 AM–5:30 PM EST (with a 30-minute unpaid break)

Time Tracking:

- Use of Hubstaff time-tracking software is required while performing work.

* This is a full-time contract position. Payments are made via Wise on the 15th and 30th of each month. While this is a contractor role, we do offer a variety of perks for our contractors.

How to apply:
1. Please check out the company website before submitting an application: ---------- .
2. Send an EMAIL ATTACHMENT with your updated resume in PDF format.
3. Send a link to your video recording introducing yourself & your relevant experience based on the job description.
4. Send your OnlineJobs.PH profile link.
5. Please indicate on your email application that you're comfortable with $6 USD per hour.
6. On your cover letter, please indicate if you have property management experience or none.

Kindly send your application to ---------- the subject line, kindly indicate the position Client Success Assistant - your name.

Shortlisted applicants will be contacted by email for interview scheduling.
We look forward to working with you!