Client Account Managers

Overview

We are seeking dedicated and detail-oriented Client Account Managers to join our team. In this role, you will serve as the primary point of contact for our clients, ensuring clear communication, strong relationships, and a smooth experience as we manage and scale their Amazon stores.

This is a fast-paced role within the Amazon automation / e-commerce space, ideal for someone who is organized, responsive, and comfortable working with clients daily.

Responsibilities
Manage day-to-day communication with assigned clients
Respond to client inquiries via Slack in a timely and professional manner
Provide updates on store performance, progress, and next steps
Maintain strong client relationships and ensure client satisfaction
Escalate issues internally and coordinate with operations teams
Occasionally communicate with clients via phone when needed
Keep organized records of client conversations and updates
Requirements
Fluent in English (written and spoken)
Strong communication and interpersonal skills
Ability to manage multiple client conversations at once
Comfortable using tools like Slack (or similar communication platforms)
Reliable internet connection and ability to work remotely
Problem-solving mindset and attention to detail
Prior experience in customer service, account management, or e-commerce is a plus



Send a recording of you saying this script

"Hi [Client Name], this is [Your Name] with the account management team.

I just wanted to reach out and introduce myself as your main point of contact moving forward. My role is to make sure you’re always updated on your store’s progress and that any questions or concerns you have are handled quickly.

We’re actively working on managing and scaling your Amazon store, and I’ll be keeping you informed every step of the way. If you ever need anything, feel free to message me directly on Slack, and I’ll get back to you as soon as possible.

Also, if needed, I’m always available to hop on a quick call to go over anything in more detail.

Looking forward to working with you and helping grow your store.”