B2B Onboarding Coordinator

WE ARE HIRING!

Help businesses deliver a successful start and create an outstanding customer experience from day one.

We are looking for a proactive, detail-oriented, and customer-focused B2B Onboarding Coordinator to support new B2B clients as they begin working with our company. In this role, you will serve as a trusted partner and the main point of contact throughout the onboarding journey, ensuring customers experience a smooth transition and are fully positioned for success.

You will work closely with clients and internal teams, coordinate onboarding activities, monitor progress, and provide ongoing support to help customers confidently adopt our solutions. This is an ideal opportunity for someone who enjoys building strong relationships, managing multiple priorities, and delivering exceptional customer experiences.

Required Qualifications (MUST-HAVE)
- Excellent English communication skills (verbal, written, and reading) – MUST
- Previous experience onboarding B2B clients – MUST
- Previous experience in Customer Success, Customer Onboarding, Account Management, Client Services, or a similar client-facing role – MUST
- Experience assisting customers through onboarding, implementation, adoption, or service activation processes
- Strong relationship-building and interpersonal skills
- Outstanding organizational abilities with keen attention to detail
- Ability to manage competing priorities while maintaining exceptional customer service
- Strong problem-solving skills and the ability to coordinate projects effectively
- Capable of working independently while collaborating successfully with cross-functional teams

Key Responsibilities:
- Act as the primary contact for new customers throughout the onboarding lifecycle
- Guide clients through onboarding milestones to ensure a seamless and successful transition
- Schedule and coordinate onboarding calls, training sessions, and follow-up meetings
- Maintain consistent communication with customers, providing updates and addressing inquiries
- Collect, organize, and validate customer information necessary for account setup and onboarding
- Work closely with internal teams to ensure onboarding tasks are completed accurately and on time
- Track onboarding progress and proactively follow up on pending requirements and action items
- Maintain accurate records of customer interactions, onboarding activities, and account information within internal systems
- Identify potential issues during onboarding and escalate concerns when appropriate
- Deliver a positive and supportive onboarding experience that helps customers feel confident and prepared
- Assist with process improvements and contribute to maintaining onboarding documentation and best practices
- Support customer retention efforts by helping clients achieve a successful launch and early adoption of services

Work Schedule:
- Full-Time Remote Position (40 hours)
- 8-hour shifts, 5 days per week

Reminders:
- To Apply, please send a link to your CV. Make sure that the link you submit can be viewed.

If you're looking for an opportunity where your travel expertise can make a real impact and where no two days are exactly the same, we'd love to connect with you.