Administrative/Executive Assistant

Role type: Administrative/Executive Assistant for cleaning company
Hours: Must be available during business hours, Monday–Saturday, 9:00am-5:00pm EST, Full time
Pay: $4 USD per hour plus commission of 3%

Necessary Requirements:
String English speaking and writing; Spanish a strong plus
Previously worked with cleaning companies
Have experience with BookingKoala and Quo
Sales and customer service experience

Core responsibilities:
Answer inbound sales calls and convert leads into booked appointments
Follow up with all leads within 90 seconds of coming in (phone, text, Meta, Thumbtack, LSA)
Re-engage past clients and push for recurring bookings
Monitor cleaner clock-ins and flag tardiness or no-shows
Translate job notes for Spanish-speaking cleaners when needed
Maintain and update a lead follow-up tracker daily
Post-clean check-ins with new clients after their first service
Cold call realtors and property managers during downtime

Will be working with:
BookingKoala, OpenPhone, WhatsApp Business, Google Workspace

Personality fit:
We need someone proactive, not reactive. They should solve problems before escalating, communicate professionally, and take ownership of their role without being micromanaged. Fast response time is non-negotiable — this is a sales-heavy position.

Please message me if you are interested, with your resume and a voice memo!