Administration Assistant

We are an Australian NDIS provider seeking a reliable, highly organised and detail-focused Administration Assistant to support our daily operations.

This is a long-term, full-time work-from-home position. The successful applicant will assist with participant documentation, staff records, scheduling, compliance tracking, emails and general administration.

Previous NDIS experience is preferred but not essential. Experience in disability services, healthcare, aged care, medical administration or another compliance-based industry will be highly regarded.

KEY RESPONSIBILITIES

• Manage and organise participant and staff files
• Check that required documents are completed, signed and stored correctly
• Follow up staff regarding missing shift notes, forms, clock-in records and compliance documents
• Update participant records, spreadsheets, registers and internal systems
• Assist with staff rostering, shift changes and appointment scheduling
• Monitor document expiry dates, including worker screening checks, first aid certificates, training and other compliance requirements
• Prepare basic reports, meeting documents and administrative summaries
• Draft professional emails to staff, participants, families and service providers
• Upload and organise documents in Google Drive and company systems
• Assist with i ---------- , complaint, feedback and continuous improvement registers
• Track outstanding tasks and follow up relevant tea ---------- mbers
• Support audit preparation and document collection
• Maintain confidentiality and handle sensitive information appropriately
• Complete general data entry and administrative duties
• Communicate regularly with management regarding urgent or overdue matters

REQUIRED SKILLS AND EXPERIENCE

• Strong written and spoken English
• Excellent attention to detail
• Strong organisational and time-management skills
• Experience using Google Drive, Google Docs, Google Sheets and Gmail
• Ability to work with spreadsheets, checklists and document registers
• Ability to follow procedures and meet strict deadlines
• Confidence communicating professionally by email and online messaging
• Ability to identify missing information and follow up without constant supervision
• Reliable computer, headset and stable internet connection
• Willingness to learn NDIS terminology, systems and compliance requirements
• Ability to maintain strict privacy and confidentiality

HIGHLY REGARDED EXPERIENCE

• NDIS administration or support coordination
• Disability, healthcare, aged care or medical administration
• ShiftCare or other care management software
• Staff rostering and scheduling
• Compliance and audit preparation
• Document control and quality management
• I ---------- reporting and participant record management

WORKING ARRANGEMENT

• Full-time position: 40 hours per week
• Monday to Friday
• Regular working-hour of Sydney, Australia is required
• Three-month probation and performance review
• Long-term opportunity for a reliable and capable employee

HOW TO APPLY

Please apply through OnlineJobs.ph and include the following:

1. A short introduction explaining your administration experience
2. Details of any NDIS, healthcare, disability or compliance experience
3. Examples of systems or software you have used
4. Your current employment commitments
5. Your computer specifications and internet speed
6. Your expected monthly salary
7. Your availability to work during Sydney business hours
8. Start your application with the words “NDIS ADMIN”

Applications that do not include the required phrase may not be considered.

We are looking for someone dependable, accurate and proactive. You must be comfortable following up people, handling confidential records and taking responsibility for completing tasks correctly and on time.