Virtual Medical Receptionist (Behavioral Health Exp)

Company: Vital Virtuals LLC

Location: Remote

About Vital Virtuals LLC:
At Vital Virtuals LLC, we specialize in providing virtual assistance services to the medical industry. Our mission is to support healthcare professionals by offering efficient and reliable administrative support, allowing them to focus on delivering high-quality patient care. We pride ourselves on our commitment to excellence, professionalism, and integrity in all aspects of our work.

Position Overview:
Vital Virtuals LLC is currently seeking a dedicated and detail-oriented Virtual Assistant for Behavioral Therapy Clinic. The ideal candidate will have a strong background in medical terminology, exceptional organizational skills, and the ability to work efficiently in a remote setting. As a Remote Assistant for this office, your responsibilities are listed below-

Key Responsibilities:
Answer incoming calls and respond to voicemail messages with empathy and professionalism
Schedule, confirm, and reschedule appointments for individuals and couples therapy
Verify insurance benefits for mental health services and gather necessary authorizations
Manage therapist calendars and communicate appointment updates efficiently
Coordinate intake paperwork and guide new patients through the onboarding process
Handle patient inquiries regarding services, billing, and availability
Maintain strict confidentiality and HIPAA compliance at all times
Communicate with therapists and clients via email, phone, and secure messaging platforms

Required Skills & Experience:
Minimum 1 year of experience as a medical receptionist, preferably in a behavioral health or mental health setting
Strong understanding of behavioral therapy terminology and client care workflows
Familiarity with mental health insurance verification and billing processes
Excellent verbal and written communication skills with a warm, compassionate tone
Proficient with EMR systems, Google Workspace, and scheduling software
Able to work independently, manage multiple tasks, and meet deadlines
Reliable high-speed internet and a quiet, professional home office setup

Preferred Qualifications:
Experience supporting therapists, psychologists, or counselors
Prior work with clients seeking therapy for anxiety, depression, trauma, or couples counseling
Bilingual (English/Spanish) is a plus

Benefits:
Competitive salary commensurate with experience.
Hourly Comp: $5/Hr for first 3 months and $6/Hr afterwards
Time Zone: PST (Pacific Time Zone)
Full Time: 35+ Hr/wk

Technical Requirements:
Operating System: Windows 10 Pro at 32/64-bit - *Genuine CPU: Intel Core i5 8th gen and above or AMD equivalent
Memory: at least 8GB RAM
Power Backup (Power Pack): Its RECOMMENDED to have a gasoline powered Generator able to support laptop for at least 4 hours in case of power outage
Internet subscription/speed: At least 50 Mbps (DSL/Fiber only); LTE connection not accepted
Headset w/ mic (Recommended: Plantronics Audio 628 Stereo USB Headset)
Webcam: HD 720p/1080p (Recommended: A4Tech PK-910H)
External monitor screen: 17,19 or 22 inch in size

HOW TO APPLY:

NOTE: Please share a G-Drive link to your resume and a one-minute Loom video on this platform.
DO NOT APPLY WITHOUT YOUR RESUME & LOOM VIDEO
DO NOT APPLY IF YOU DO NOT HAVE ANY HANDS-ON EXPERIENCE AS A VIRTUAL ASSISTANT IN THE PHYSICAL THERAPY OR OCCUPATIONAL THERAPY AREA..

1. Share a copy of your resume and send over to Upgrade to see actual info
2. A 1-minute Loom video for introduction