Virtual Assistant – E-commerce Operations, Data Management, Customer Support

Virtual Assistant – E-commerce Operations, Data Management, Customer Support

? Full-Time | ? Tracked Hours | ???? Long-Term Role
???? Salary is negotiable based on experience and qualifications.

Who We Are Looking For:
We’re hiring a highly organized, detail-oriented, and tech-savvy Virtual Assistant with excellent communication skills to help manage the daily operations of our e-commerce stores and digital agency. This is not just a typical VA role—we need someone who is precise with data, excellent at written and verbal communication, and eager to learn advanced skills like digital marketing, data scraping, and product merchandising.

Experience is not 100% necessary but willingness to learn is!

This role is perfect for someone who:
? Has excellent English writing & communication skills
? Is extremely detail-oriented and can manage large datasets with precision
? Loves working with Google Sheets (or Excel) formulas
? Fast and meticulous learner who loves to learn about technical things
? Can organize & prioritize multiple ongoing tasks without losing focus
? Enjoys solving technical & analytical problems
? Proficient at using various Artificial Intelligence tools like ChatGPT and is good at editing and validating outputs of these tools
? Productivity automation enthusiast - you come up with ideas to automate tasks rather than completing them manually
? Wants to grow into a specialized role in e-commerce, digital marketing, design, copywriting, AI automation, or product management

What You’ll Do:

Oversee the day-to-day operations of multiple online stores, including order processing, fulfillment management, customer and vendor communication, product data management (uploads, updates, modifications), and various administrative tasks. As we grow, you may be involved with additional stores, but we’ll provide the necessary support, instructions, and training across all areas to help you succeed.

???? Data & Product Management – Scrape, clean, and organize product information
???? E-commerce Operations – Upload, update, and manage large sets of product data
???? Order Fulfillment & Customer Support – Process orders and communicate with vendors and customers
???? Administrative & Marketing Support – Assist with digital marketing, copywriting, and product descriptions
???? Inbox & Task Management – Organize complex projects, filter and reply to emails, track tasks, and keep things running smoothly
???? Website Setup & Customization – Follow documentation to install and adjust website themes with minor tweaks. Use tools like Canva to customize templates as needed, with no design experience required.
Required Skills & Experience:
???? ?? Excellent written and spoken English (you’ll communicate with customers & vendors)
???? ?? Google Sheets/MS Excel expertise (Must be at least familiar with formulas)
???? ?? Prolific Organizer - You excel at systematically arranging and managing large amounts of information, projects, or tasks.
???? ?? Fast learner – you enjoy learning new skills and figuring out how things work (can learn basic HTML, CSS, regex, XPath, importXML quickly).
???? Can learn and retain information about thousands of products.
???? Organized & self-disciplined – you can manage tasks & time without constant supervision
???? Extreme attention to detail – we want to avoid mistakes that can affect thousands of products
???? Problem solver – you can troubleshoot issues and find solutions independently

Nice-to-Haves (but not required):

???? Experience with Shopify, WooCommerce, OpenCart
???? Background in either of the following: e-commerce, mechanical engineering, or water sports
???? Familiarity with digital marketing and AI tools
???? Aesthetic eye or basic design skills

Job Details & How to Apply:

???? Full-Time (40 hrs/week) – Long-term role with potential for specialization
? Trial Period – First 1-3 months are probationary to ensure a great fit
? Time Tracking – Work will be tracked using software (must be comfortable with this)
???? Possible Flexible Schedule – But must be available for check-ins and urgent tasks
? Dedicated position – full-time commitment with us only, no other jobs or clients.
Growth Opportunities:
???? Initially, you will be involved in a variety of key tasks (listed above), each with equal importance. As our team grows, you will have the opportunity to specialize in a specific area based on your skills and interests.
If you are highly organized, tech-savvy, eager to learn and grow, we’d love to hear from you!

Put your favorite GOOGLE SHEETS formula in the subject line of your application so we know you read this post.

Apply with:
?? A brief introduction about your experience
?? Links to examples of the technical work you’ve done
?? Your answer to: Which Google Sheets or MS Excel formula is your favorite and why?
Please note: We will only be reviewing applications that include all of the above.
Looking forward to working with you.