Virtual Assistant – Client Support Specialist

About Digilari Media:

Digilari Media is a results-driven digital marketing agency based in Brisbane, Australia, specialising in a multitude of channels to challenge conventional wisdom in the marketplace. We lay the path as disruptors, using our creativity and depth of knowledge to derive marketing strategies that work for our clients. ?

Position Overview:

We are seeking a highly organised and proactive Virtual Assistant based in the Philippines to join our 7-strong existing Philippine All-Star Crew to support our Account Managers in delivering exceptional digital marketing services to our clients. This remote role focuses on client communication, task management, and internal team liaison. The ideal candidate will possess excellent communication skills, a solid understanding of digital marketing, and a commitment to high-level customer service delivery.

Key Responsibilities:

Client Communication: Serve as a primary point of contact for clients, ensuring prompt and professional responses to inquiries and maintaining strong relationships.

Task Management: Coordinate and manage tasks assigned by Account Managers, ensuring deadlines are met and deliverables are of high quality.

Internal Liaison: Facilitate effective communication between various departments to ensure cohesive service delivery.

Documentation: Maintain accurate records of client interactions, project progress, and task completions.

Support Services: Assist in the preparation of reports, presentations, and other client deliverables as needed.

Qualifications:

Proven experience as a Virtual Assistant or in a similar support role, preferably within a digital marketing environment.

Strong understanding of digital marketing concepts and practices.

Exceptional written and verbal communication skills in English.

Proficiency in task management and CRM software.

Ability to work independently and manage multiple tasks simultaneously.

High level of attention to detail and organizational skills.

Reliable internet connection and a suitable home working environment.

Work Schedule:

Monday, Tuesday, Thursday: 9.5-hour workdays

Friday: 9-hour workday

Wednesday: Off

Benefits:

Competitive hourly rate commensurate with experience.

Opportunity to work with a dynamic and innovative team.

Flexible remote working environment.

Exposure to diverse clients and projects in the digital marketing space.

How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and explaining why they are a good fit for this role. Please submit your application with the subject line "Virtual Assistant Application – [Your Name]". Please also confirm your minimum hourly rate in AUD$.

Applications will be reviewed on a rolling basis until the position is filled. We appreciate all applications, but only shortlisted candidates will be contacted for an interview.

Join Digilari Media and be part of a team that values innovation, collaboration, and delivering remarkable results for our clients.