Virtual Assistant (Chat & Email Support)

**MAKE SURE TO READ THE DESCRIPTION AND QUALIFICATIONS** PUT I HAVE READ THE JD**

OR you will be disqualified automatically


Job Overview:
We seeking four dedicated Virtual Assistants to support our client with chat and email customer interactions. Ideal candidates will have experience in trucking, logistics, supply chain, and/or order processing. These positions will work remotely, handling customer queries through digital channels while delivering excellent service.

Key Responsibilities:
- Handle customer inquiries via chat and email related to licensing, trucking operations, and order processing.
- Provide clear, concise, and empathetic responses to customers.
- Effectively de-escalate customer concerns and ensure customer satisfaction.
- Complete assigned training modules and participate in role plays, mock chats/emails, and shadowing.
- Maintain accurate and timely documentation of customer interactions.
- Adhere to scheduled shifts (9am-5pm EST, Monday to Friday) and be available for overtime if necessary.
- Follow all customer-specific guidelines, tools, and systems as part of the operational process.

Qualifications:
- Proven experience in customer support (preferably in digital channels like chat and email).
- Familiarity with order processing, trucking, logistics, and/or supply chain is a plus.
- Strong communication, de-escalation, and problem-solving skills.
- Ability to work independently and handle multiple tasks simultaneously.
- Self-motivated, reliable, and tech-savvy with the ability to quickly learn new tools and systems.
- Must be flexible and willing to work additional hours as needed.