VA Trainer / Operations Procedures Specialist

Title: Operations Procedures Specialist

Location: Illinois, USA

Company Overview
We are a leading public adjusting and property restoration firm dedicated to helping property owners secure fair resolutions to their insurance claims. As we expand our team and refine our processes, we are seeking an Operations Procedures Specialist to develop comprehensive operating procedures that will enhance efficiency and effectiveness across our various departments.

Job Description
The Operations Procedures Specialist will be responsible for designing and implementing standardized operating procedures for key roles within our organization, including Claims Dispute Specialists, CRM Optimization Specialists, and Sales Training & Recruitment Specialists Claim procedures. Your expertise in process analysis and SOP development will be critical in ensuring all team members have clear guidelines and workflows, helping to optimize our operations and maintain high standards of service and productivity.

Key Responsibilities
SOP Development: Craft detailed standard operating procedures for each major role within the company, focusing on streamlining workflows and maximizing efficiency.
Process Analysis: Conduct thorough analyses of current practices to identify bottlenecks and areas for improvement. Implement best practices across all departments.
Collaboration: Work closely with department heads and team members to gather input on existing processes and potential improvements. Ensure SOPs are tailored to meet the specific needs of each role.
Training & Implementation: Assist in the training and onboarding of team members on new procedures. Provide ongoing support to ensure SOPs are correctly followed and integrated into daily operations.
Continuous Improvement: Regularly review and update SOPs to adapt to new challenges or changes in business operations. Foster a culture of efficiency and continuous process enhancement.
Qualifications

Experience in Process Design: Proven track record of developing effective operating procedures, preferably in a similar industry.
Analytical Skills: Strong ability to analyze workflows and create organized and clear SOPs that improve operational efficiency.
Collaborative Spirit: Excellent interpersonal skills, with the ability to work effectively with teams across various departments.
Attention to Detail: Meticulous attention is needed to ensure all aspects of operations are covered in procedure manuals.
Adaptability: Ability to respond to feedback and adjust SOPs as necessary to meet the evolving needs of the business.

Why Join Us?
As a member of our team, you will play a critical role in shaping the operational backbone of our company. This position offers the opportunity to make a significant impact by enhancing the efficiency and clarity of our processes, directly contributing to our mission of providing exceptional service to our clients. Join us and be part of a dynamic team that values innovation, precision, and a collaborative spirit.