VA Medical Assistant

Job Title: VA Medical Assistant

Summary
Performs administrative and certain clinical tasks under the direction of assigned medical providers by performing the following duties.

Essential Duties and Responsibilities

• Assists with getting patients checked in virtually for their visit. Enters medications and ROS, and meaningful use information.
• Reviews discharge instructions and sends to patients in Athena patient portal.
• Navigate proficiently within Athenahealth, NSC’s EMR
• Responsible for appropriately handling incoming clinical questions for your provider(s) and communicating with the team.
• Responsible for checking personal and provider staff Athena inboxes daily.
• Barcode, scan, or fax clinical paperwork from office visits for assigned providers.
• Assists providers by following proper procedures and administering health history questionnaires.
• Reviews charts for assigned providers and requests records/medication lists as needed. Demonstrates follow through in obtaining records/medication lists.
• Sends referrals/orders for assigned providers.
• Processes all medication and imaging prior authorizations and denials/appeals.
• Reviews documents for accuracy before having the provider sign off on them. Add them to the appropriate section of the chart. Distribute plan of care/certification/recertification home health orders to billing.
• Checks and returns voicemails daily. Document calls via patient case. Handle urgent calls immediately.
• Obtain medication and imaging prior authorizations as needed.
• Administer and read TB injections annually.
• Contact drug representatives when medication samples are running low. Demonstrate follow through with obtaining samples.
• Floats and covers other medical assistants when necessary.
• Maintain close professional relationships with neurosurgery offices and hospital staff related to scheduling of patients for urgent needs as well as DBS referrals and DBS surgeries (initial implants and battery replacements).
• Interrogates DBS patients and alerts AP of abnormal values. Train in basic DBS programming evolving to more advanced techniques depending on proficiency and need for training and AP supervision.
• Perform incident to clinical visits (video telemedicine; supervised by NSC advanced providers as needed) to include the following:
o Contribute with scribing for prescription metabolic enhancing foods (electrolyte/osmolyte and meal replacement drinks/shakes) visits and mitochondrial/stem cell supporting supplements.
• Assist the practice as we expand services including Metabolic Optimization Clinic; Metabolic Supplements/Drinks; Physical Training/Light Therapy; IV Infusion Clinic; Aesthetic Clinic including injection procedures.
• Assists with other duties, as assigned.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Healthcare experience required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
Minimum 5+ years related experience, or equivalent combination of education and experience. Bachelor’s degree in Healthcare highly preferred.

Minimum 2 years Athenahealth EMR experience required. An intermediate or greater level of proficiency including scheduling and reporting functionality is preferred.

Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.