VA

About the Role
We are a growing Shopify-based ecommerce brand looking for a highly organized and proactive Virtual Assistant to join us full-time (40 hours/week). You will be an integral part of our day-to-day operations, working closely with the founder to keep our customer experience and back-office running smoothly.
This is a collaborative role — we stay closely involved and communicate regularly, so strong communication and responsiveness are key.
Key Responsibilities
Customer Service
• Respond to and resolve customer inquiries via email (using Gorgias or similar helpdesk tools)
• Manage order issues: cancellations, refunds, exchanges, and tracking follow-ups
• Maintain a positive, on-brand tone in all customer communications
• Flag recurring customer issues and suggest process improvements
Admin & Operations
• Coordinate daily tasks and updates via WhatsApp and Google Docs
• Maintain and update internal documents, trackers, and SOPs in Google Docs
• Assist with reporting, data entry, and general operational support
• Help manage the founder's task list and follow up on outstanding items
Help manage and hire new hires to the team
What We're Looking For
• Prior experience as a VA or in an ecommerce/customer service role
• Familiarity with Shopify (navigating orders, products, customers)
• Experience with a helpdesk tool such as Gorgias, Freshdesk, or Helpscout
• Proficient in Google Docs and comfortable working in WhatsApp for team communication
• Excellent written English — clear, professional, and friendly
• Highly organized, detail-oriented, and reliable
• Comfortable working collaboratively with a hands-on founder
• Self-starter who can take ownership of tasks without constant hand-holding
Nice to Have
• Experience managing a Shopify store end-to-end
• Familiarity with Klaviyo or other email marketing tools
• Background in ecommerce operations or D2C brands
Role Details
Type: Full-time, 40 hours/week
Location: Remote
Compensation: $2.00/hr
Communication Tools: WhatsApp, Google Docs
Working Style: Collaborative — you'll work closely with the founder daily