Full Time
$680 - $700
40
Jul 02, 2024
Job Description
The Tier I Support will provide technical support to end users on desktop, server, and mobile
devices as well as maintain servers for many clients. Strong analytical, planning, organizing, and
problem-solving skills are needed to be successful in this position.
Objectives
* Assist with the planning, implementation, maintenance, and documentation of all facets of reliable, efficient, integrated IT services.
* Provide assistance and training to all clients in the use of computer networks, workstations, and server software.
* Assist with the management of client communications, IT, and software with primary responsibility for telephone and computer systems, and their integrations.
* Provide help desk support via phone,
Responsibilities and Duties
* Work within our helpdesk ticketing system to create detailed work logs and technical documentation.
* Use appropriate communication and documentation to inform your team of important i
* Escalate issues to Tier 2 as needed, as well as set customer expectations for follow-up (i.e. when to expect a follow-up contact and by whom).
* Participate in the on-call rotation as agreed by the Support team. When on call, be prepared to address technical issues during your scheduled time.
* Maintain good working relationships with client workers.
* Treat co-workers and members with respect and courtesy.
* Answer and respond to
Qualifications
*Ability to handle and prioritize a lot of tasks each day.
* Strong fundamentals in Microsoft products, such as Windows and Office.
* Experience in Customer Service roles preferred
* Experience with Active Directory is a bonus
* Experience with Google Docs is a bonus
* Ability to produce user and troubleshooting documentation that other people can understand.