Technical Support

Technical Support
** NOTE: Please review and follow instructions as outlined to successfully apply. **


Reports To: CTO/CCO

Summary:

This role will be responsible for providing technical assistance and support to customers. The ideal candidate will have a strong understanding of best support practices, experience in troubleshooting and resolving technical issues, and a passion for helping customers. Fluent English language skills are also required.
Working Hours:
At least 5 hours within the 8AM-5PM MST Timezone. Additional hours can be outside of these core hours.
Responsibilities:
Providing technical assistance and support to customers via phone, email, or chat
Troubleshooting and resolving technical issues related to hardware, software, or network connectivity
Documenting customer interactions and solutions in a ticketing system
Escalating complex issues to senior support staff or engineering teams
Maintaining a high level of customer satisfaction
Staying up-to-date on product knowledge and technical advancements
Qualifications:
2+ years of experience in a technical support role
Strong problem-solving and troubleshooting skills
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Proficient in using ticketing systems and other support tools
Benefits:
Competitive hourly rate
Opportunity to work on a variety of creative projects
Application Process:
Applicants must submit their application at https://www.smarterlaunch.com/apply
During the interview, you’ll be asked to talk about your typical process in troubleshooting an issue that a customer is experiencing in a software application.