Team Leader – After-Sales Support (eCommerce Account)

We are looking for an experienced Team Leader to manage our After-Sales Support team. This is your chance to lead a dynamic team focused on delivering excellent post-purchase experiences. Your leadership will help drive customer loyalty and business growth.

Key Responsibilities:
Team Leadership: Oversee team performance to ensure high-quality, timely support, meeting KPIs like customer satisfaction and retention.

Coaching & Development: Provide continuous feedback and training to improve team skills and performance.

Quality Assurance: Monitor interactions to ensure quality standards are met, and drive improvements based on feedback.

Issue Resolution: Manage escalated customer issues and ensure swift, effective solutions.

Reporting & Analysis: Track team performance and customer satisfaction, and recommend improvements.

Collaboration: Work with internal teams (sales, logistics, etc.) to enhance the post-purchase experience.

Customer Loyalty: Foster long-term relationships by resolving concerns and exceeding customer expectations.

Qualifications:
Experience: A minimum of 2+ years in a leadership role within a BPO setup, specifically focused on after-sales support or customer retention.
Education: Senior High School Graduate.
Skills: Strong leadership, problem-solving, communication, and customer service skills.
Tech-Savvy: Proficient in CRM systems and Microsoft Office Suite.
Preferred: Familiarity with Zendesk, Salesforce, or similar platforms.

What We Offer:
Growth: Ongoing training and development.

Culture: A collaborative environment with talented teams.

Compensation: Competitive salary and performance-based incentives.

Ready to lead a high-performing team and make an impact? Apply now!
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