Systems & Operations Coordinator (Healthcare & Growth Projects)

We are seeking a highly organized, proactive, and detail-oriented Systems & Operations Coordinator to support clinic operations, business growth initiatives, technology projects, and process improvement efforts.

This is not a traditional virtual assistant role. We are looking for someone who enjoys building systems, improving workflows, coordinating projects, solving problems, and helping a growing organization operate efficiently.

Key Responsibilities

• Coordinate operational, administrative, and growth-related projects from planning through completion

• Create, maintain, and improve Standard Operating Procedures (SOPs)

• Document workflows and ensure processes are followed consistently

• Track project progress and follow up with tea ---------- mbers to ensure deadlines are met

• Assist with onboarding, training, and implementation of new systems

• Support website updates and digital initiatives as needed

• Maintain organized project trackers, reports, and operational documentation

• Identify inefficiencies and recommend process improvements

• Assist leadership with special projects and business initiatives

• Help coordinate technology, administrative, and operational systems across the organization

Requirements

• Excellent written and spoken English

• Strong organizational and time-management skills

• High attention to detail

• Ability to manage multiple projects simultaneously

• Strong problem-solving and critical-thinking abilities

• Ability to work independently with minimal supervision

• Reliable internet connection and professional work environment

• Comfortable learning new software and systems

Preferred Qualifications

• Experience in project management, operations coordination, or business administration

• Experience creating SOPs, process documentation, or workflow systems

• Experience with Google Workspace, project management tools, or website platforms

• Experience working remotely with international teams

• Familiarity with healthcare administration, healthcare operations, or medical practice workflows is considered an asset

• Exposure to healthcare billing systems or related administrative processes is a bonus but not required

What Success Looks Like

• Projects move forward consistently without constant supervision

• Systems and processes become more organized over time

• SOPs remain accurate and up to date

• Tea ---------- mbers receive timely follow-up and support

• Operational bottlenecks are identified and resolved proactively

Application Instructions

Please answer the following questions in your application:

1. Tell us about a project you personally coordinated from beginning to end.

2. Describe a process or workflow you improved and the outcome.

3. Have you ever created SOPs or process documentation? Please provide an example.

4. Which project management, documentation, or website tools have you used?

5. Why do you believe you would be a strong fit for this role?

To confirm that you carefully read this job posting, please begin your application with the phrase:

"I build systems, not just tasks."

We look forward to hearing from you.