Support service discord - Payment Solutions Specialist

**Position:** Community Manager - Payment Solutions Specialist
**Availability:** 7 Days a Week
**Response Time:** Must respond to messages within 12 hours

### About Us:
We are a vibrant and fast-growing Discord community focused on helping businesses navigate payment processing challenges. Our goal is to support entrepreneurs in optimizing their payment systems by providing insights into the latest payment providers and solutions, with a strong focus on Stripe and European markets. We're looking for a dedicated Community Manager with deep knowledge of payment processing to join our team.

### Key Responsibilities:

- **Community Engagement & Support:** Manage and engage with our Discord community, addressing inquiries related to payment processors, payment holds, and various provider options available in Europe. Ensure timely responses within 12 hours.
- **Payment Processor Expertise:** Offer guidance on setting up and managing payment gateways like Stripe, PayPal, and others, as well as resolving payment disputes, chargebacks, and holds.
- **Industry Knowledge:** Stay updated on the latest payment processing trends, regulations, and available providers, specifically in Europe, to offer up-to-date advice to the community.
- **Documentation Support:** Edit and format PDFs or guides to provide clear, actionable insights into payment system optimization.
- **Collaboration & Strategy:** Work with our internal team to create strategies that help community members streamline their payment systems for maximum efficiency and compliance.

### Required Skills and Experience:

- **Payment Processing Expertise:** Strong understanding of Stripe and other payment providers, including how payment holds, disputes, and settlements work.
- **European Payment Providers:** Familiarity with payment options available in Europe, including compliance and regulations.
- **Discord Management:** Experience managing a community on Discord, with a focus on payment processing and customer support.
- **PDF & Document Editing:** Ability to create and edit professional documents for sharing payment-related knowledge.
- **Basic Graphic Design:** Familiarity with Adobe Photoshop or similar tools to create basic graphics and guides.
- **Availability:** Must be available 7 days a week, with the ability to respond to inquiries within 12 hours.

### Preferred Qualifications:

- Excellent problem-solving skills, especially in navigating payment processing challenges.
- Knowledge of multiple payment platforms and options.
- Strong communication skills with a customer-centric approach.

### How to Apply:
If you're ready to join a fast-paced community and help entrepreneurs optimize their payment systems, we'd love to hear from you! Please send your resume and a brief cover letter detailing your experience. Make sure to include the word **UNICORN** in your application, or we won't consider it.

**Join us in helping businesses unlock the potential of their payment systems!**