Supervisor for eCommerce Customer Support

MUST BE OKAY WITH MONTHLY SALARY!

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What is the position title for the role?
Customer Service Rep

What are the VA's primary responsibilities?
-Post-Purchase Responsibilities (75% of the time)
-Speaking with customers over the phone, by chat, and by email regarding post-purchase customer inquiries, support, and needs
-Loading order tracking numbers from a variety of sources
-Managing order logistics, carrier communications, and tracking across numerous warehouses and sources
-Keeping track of orders and logistics and advocating for customer’s interests to ensure customers know they can trust our company to serve their needs
-Pre-Purchase Responsibilities (15% of the time)
-Support our other CSR in pre-sale activities, including quoting customers, checking credit references, supporting with pre-sale calls, chats, and emails.
-Administrative Responsibilities (10% of the time)
-From time to time the owner may have additional ad hoc needs and tasks for the CSR to support with

What would a typical day in this role look like? 
- Supporting customers post-purchase.
- Checking on orders and logistics and communicating with owner regarding post-sale priorities and issues
- Speaking with customers about their orders via email, phone, and chat.

What are the “nice-to-have” skillsets of a successful candidate?
Ability to review and recommend advanced apps that support order tracking and logistics

What systems and software would you like the VA to be familiar with?
gsuite, shopify, tawk.to, etc.

Will the role be phone-based? Inbound/Outbound?

Email Support, Chat Support, Phone Support (Inbound), Phone Support (Outbound)

What geographic timezone will the VA be working in?
(GMT-04:00) America/New_York
40 hours/week
8 am - 5:30 pm EST
Mondays-Fridays

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