Spanish Speaking Customer Service Rep for a Law Firm

Bilingual Customer Service Agent (English/Spanish Speaking) Permanent Work from Home!!!!

We are seeking a dynamic individual to join our team as a Bilingual Customer Service Agent, fluent in both English and Spanish. This virtual assistant role involves a variety of tasks crucial to our expanding online presence. If you're adept at handling phone calls and providing exceptional customer service, we want to hear from you.

Responsibilities:

Reception: Answering incoming phone calls and addressing customer inquiries professionally and courteously.
Intake: Managing customer information and data entry with accuracy and efficiency.
Document Management: Organizing and maintaining electronic documents and records.

Requirements:
Attention to detail
Fluent in both English and Spanish, with excellent verbal and written communication skills in both languages.
Able to check files of the previous shift for any missing documents or actions
Previous experience in customer service roles, with a strong emphasis on phone-based interactions.
Familiarity with virtual assistant duties and responsibilities is preferred.
Ability to work independently and efficiently manage time and tasks.
Availability to work during 3:00 PM to 10:00 PM PST business hours.
Available to work on Sunday

*********
How to Apply:
*********
To apply for this position, please submit your resume link and answer the questions below via loom video.

1) What languages do you speak?
2) Details of any previous customer service experience. Any similar roles previously held, along with specific tasks performed.
3) Can you work 3:00 PM to 10:00 PM PST business hours. and weekends?
4) Summary of why you want to work on an ongoing basis with me.
5) What do you enjoy doing when you are not working?