Senior Technical Support Specialist

About Us
Founded in 2010 in Irvine, California, Kajabi is the leading creator commerce platform, helping creators turn their knowledge, experience, and expertise into sustainable online businesses. With Kajabi's integrated platform, creators have a single ecosystem to build and market their digital products, including online courses, communities, live coaching, and more. Tens of thousands of creators and entrepreneurs rely on Kajabi as the backbone of their business and have collectively earned over $9 billion from more than 85 million customers. Learn more at Upgrade to see actual info.

Senior Tech Support Specialist
The Senior Technical Support Specialist (T2) is an essential member of the Support team that provides assistance to customers and teammates alike by providing solutions and will also provide additional technical help to teaUpgrade to see actual infombers in the absence of the Technical Support Lead. The role will report to their Technical Team Lead.

The Impact you will make

-Create a warm, friendly, and effortless experience when engaging with the customer.
- You’ll provide a top-notch customer experience through asynchronous messaging, live chat, phone support, email, video calls, recordings, and help desk software.
- Enhance the customer experience by creating guides and walkthroughs.
- Documenting solutions and keeping up-to-date with platform updates.
- Provide aesthetic and functional solutions to customers when creating and developing websites on the Kajabi platform including images, text, audio, video, embedded media, galleries call-to-action buttons, opt-in forms, carousels, countdown timers, blog posts, SEO, and social sharing, site navigation, branding, page scripts, color palettes, theme updates, and many more.
- Provide insight on billing and plan inquiries by answering questions. Provide billing solutions for customers by processing requests like plan changes, refunds, applying credit and coupons, cancelling accounts, and guiding customers on self-service payment integration detachments.
- Assist customers with account settings and configurations including adding more Users or varying roles, password resets and verification, notifications & privacy settings, and account analytics tracking.

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