Senior Collections Officer

About Bare Funeral Group

At Bare Funeral Group, we are revolutionizing the funeral industry by offering simple, affordable, and transparent services that put families first. We believe in empathy, integrity, and making difficult moments a little easier for our clients.

We are looking for a passionate and experienced Senior Collections Officer to join our growing finance team. This role is crucial to ensuring our clients' financial journeys are handled with care and professionalism, while supporting the company’s financial health.



Key Responsibilities:

-Develop compassionate and client-focused collections strategies to manage overdue payments effectively.
-Proactively monitor accounts to identify and address overdue payments.
-Work collaboratively with clients to establish manageable payment plans and resolve outstanding balances. Manage payment plans and ensure compliance with our terms.
-Ensure all communications are handled with sensitivity and align with Bare’s values of empathy and transparency.
-Maintain accurate records of collections activities and prepare detailed reports for management.
-Stay up-to-date with relevant laws and regulations to ensure compliance with industry standards.
-Collaborate with internal teams, including client support and finance, to resolve account discrepancies and improve processes.
-Work with debt collectors to hand over non-responsive files
-Work with our credit reporting agency partner to default non-responsive clients
-Analyse data from Xero to identify trends.
-Find effective ways to communicate with customers via email, letters, telephone and text
-Find data trends of cohorts to prevent debts becoming bad in the first place


About You:

-Proven experience in collections management, credit control, or a similar role, ideally in a customer-centric industry.
-Exceptional communication and negotiation skills with a compassionate approach to client interactions.
-Excel/Google sheets user and able to automate tasks
-Worked with CRM tools like Hubspot
-Worked accounting systems like Xero
-Ability to analyze data and provide insights into collection trends and challenges.
-Familiarity with collections systems and financial software and credit check software and processes
-Knowledge of collections laws and regulations, with a commitment to ethical practices.
-A genuine desire to make a positive difference in the lives of clients, aligning with Bare’s mission and values.

Why Work With Us?

-Be part of a purpose-driven organization that is reshaping the funeral industry.
-Competitive salary and benefits package.
-Opportunities for professional growth and career development.
-A supportive and inclusive workplace culture where empathy and innovation are valued.
-Involved in company culture building activities, flexible days leave and the opportunity to work completely remotely.

How to Apply:

If you are ready to bring your expertise to a meaningful and innovative organization, we’d love to hear from you! Please submit your CV and a cover letter to recruiting@bare.com.au.

At Bare Funeral Group, we celebrate diversity and are committed to creating an inclusive workplace. We encourage applications from individuals of all backgrounds and experiences.