Sales Development Representative (SDR)

ABOUT ZIA

ZIA helps growing organizations scale through embedded virtual talent and organizational development solutions.

We partner with founders, healthcare organizations, and growing businesses that need more than staffing. We help create capacity, strengthen leadership, and build healthier systems of work.

As our SDR, you will play a critical role in helping us connect with organizations that can benefit from our solutions.

This is not a closing role. This is not a high-pressure sales environment. This is a highly structured execution role focused on prospecting, qualification, follow-through, and appointment generation.

We are looking for someone who loves process, thrives on accountability, and takes pride in creating ---------- ntum.

POSITION OVERVIEW

The Sales Development Representative (SDR) is responsible for generating qualified opportunities for the leadership team through consistent outbound outreach, lead qualification, CRM management, and appointment setting.

This role requires someone who is proactive, organized, resourceful, and capable of managing a high volume of prospect interactions while maintaining exceptional attention to detail.

The ideal candidate has experience working within the BPO, staffing, outsourcing, recruiting, virtual assistant, workforce solutions, or talent placement industries and understands the value of connecting businesses with the right people and solutions.

KEY RESPONSIBILITIES

Outbound Prospecting:
- Identify and research target organizations and decision-makers
- Build prospect lists aligned with ideal client profiles
- Execute outbound outreach through phone, email, LinkedIn, and approved channels
- Conduct cold and warm prospecting activities
- Maintain consistent activity levels to support pipeline growth

Lead Qualification:
- Conduct introductory conversations with prospective clients
- Understand organizational challenges, hiring needs, and growth goals
- Assess fit against ZIA's service offerings
- Route qualified opportunities to leadership for discovery conversations

Appointment Setting:
- Schedule Alignment Calls and Discovery Meetings
- Confirm appointments and reduce no-show rates
- Execute follow-up sequences with consistency
- Re-engage inactive opportunities when appropriate

CRM & Pipeline Management:
- Maintain accurate and complete records in HubSpot
- Document conversations, notes, and next steps
- Ensure opportunities are progressing through the pipeline appropriately
- Monitor pipeline health and identify follow-up opportunities

Reporting & Accountability:
- Track outreach activity and appointment metrics
- Participate in weekly sales and pipeline reviews
- Provide recommendations for improving outreach effectiveness
- Maintain visibility into prospect engagement and conversion trends

Required Qualifications:
- 2+ years of experience in Sales Development, Business Development, Appointment Setting, Recruiting, Staffing, Outsourcing, BPO, or Workforce Solutions
- Experience conducting outbound prospecting activities
- Experience managing CRM systems (HubSpot preferred)
- Strong written and verbal communication skills
- Excellent organizational and time-management abilities
- Comfortable conducting outreach through phone, email, and LinkedIn
- Ability to work independently in a remote environment
- Strong follow-through and attention to detail

Preferred Qualifications:
- Experience working within a BPO, staffing, outsourcing, recruiting, virtual assistant, or workforce solutions organization
- Experience supporting SMB and mid-market businesses
- Familiarity with virtual talent, nearshore, offshore, or workforce augmentation models
- Experience working closely with recruiting, operations, or service delivery teams
- Experience supporting professional services, consulting, healthcare, or dental organizations

WHAT SUCCESS LOOKS LIKE

Within your first 90 days, you will:
- Consistently execute outbound prospecting activities
- Maintain accurate and organized CRM records
- Generate qualified conversations for leadership
- Demonstrate reliable follow-through and pipeline management
- Contribute to measurable growth in appointments and opportunities

WHO WILL THRIVE HERE

You are likely a fit if:
- You enjoy creating order and structure
- You are highly organized and detail-oriented
- You naturally follow through on commitments
- You enjoy prospecting and building relationships
- You take ownership without waiting for direction
- You are comfortable working from goals and metrics
- You care about execution as much as outcomes

You are likely not a fit if:
- You dislike administrative or CRM work
- You struggle with organization and prioritization
- You need constant supervision to stay productive
- You prefer closing deals over building pipeline
- You view follow-up as optional