STR - Operations Manager & Guest Support Specialist

Summary:
We are seeking an experienced STR Operations & Guest Support Specialist to support our expanding portfolio. You will be responsible for managing daily guest communication, coordinating operational tasks, and supporting overall property management. The goal is to ensure exceptional guest experiences and operational efficiency while minimizing the need for involvement from ownership.

Responsibilities:
- Guest Experience:
* Serve as the primary point of contact for all guest communication.
* Manage bookings, check-ins/outs, and reservation changes.
* Resolve guest issues promptly and professionally to maintain 5-star reviews.
* Oversee review management and use feedback to improve guest satisfaction.

- Operational Oversight:
* Coordinate turnovers, cleaning, and maintenance with local vendors.
* Handle inventory management, supply ordering, and vendor payments.
* Monitor property conditions and proactively address potential issues.
* Assist with property onboarding and maintain accurate property details on platforms.
* Process resolution claims and maintain compliance with house rules.
* Financial Oversight
* Marketing and Promotion: Assist with marketing efforts, such as creating property listings, optimizing photos, and managing social media accounts to attract guests and enhance property visibility

- Process & Performance Optimization:
* Create and update Standard Operating Procedures (SOPs).
* Identify process improvements to reduce costs and enhance efficiency.
* Support in training and mentoring new team members.

Qualifications:
- 3+ years in STR or property management, with strong Airbnb/VRBO expertise.
- Strong English and excellent communication, problem-solving, and tech skills.
- Experience with OwnerRez, Ring, and other STR tools.
- Full-time availability with flexibility to handle emergencies.

Schedule & Compensation:
- Full-time (60 hours/week), flexible
- 5-day work week with a rotating schedule
- Flexibility to work evenings, weekends, and holidays as needed

How to Apply:
Please email the following at oh56oasis+ruby@gmail.com, using your name and the position title as the subject line:
- Submit a PDF Resume
- A 3-minute introductory video covering your STR experience (addressing to Hardik)
- Specification of your laptop and cell phone. A screenshot of your internet speed.
Additionally, include your answer to this question in your application: Who is the president of Namibia?

We are looking for someone eager to grow with us long-term, offering opportunities for advancement within our dynamic team. Join us in creating exceptional experiences for our guests and elevating the vacation rental experience with dedicated service!